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Table 2 Sample of six public hospitals, Shanghai, 2009 and number of questionnaires

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Hospital name Number of beds Number of questionnaires
Shanghai Zhongshan Hospital 1,700 150
Shanghai Huashan Hospital 1,326 130
Shanghai Dongfang Hospital 1,000 100
Shanghai Jinshan Hospital 600 60
Shanghai Minhang District Centre Hospital 800 80
Shanghai No.5 People’s Hospital 800 80
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