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Table 6 Items with quality improvement scores >1 (Q) with corresponding importance scores (I) and corresponding experience scores (E)

From: The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

No. Quality aspect I Q E
1 Information on side-effects of the medication 3.39 2.40 1.92
2 Information on the rapidity of the provided care 3.28 2.20 2.01
3 Information by healthcare professionals on the admission letter for the GP 2.50 2.11 1.47
4 The GP is informed by healthcare professionals 2.85 2.10 1.80
5 Information on the order of treatment 2.54 2.07 1.53
6 Involvement in treatment decisions 3.12 1.76 2.38
7 Healthcare professionals help to control the pain 3.12 1.75 2.27
8 Information by healthcare professionals on danger signals to watch out for after leaving the A&E 3.51 1.58 2.66
9 Information by the reception staff member on procedures in the A&E 3.07 1.51 2.50
10 Information by healthcare professional on resumption of daily activities 3.30 1.35 2.65
11 Pleasant atmosphere in waiting room 2.55 1.31 2.49
12 Information by healthcare professional on readmission in case of health problems 3.44 1.13 3.02
13 Healthcare professionals ask to consent to treatment 3.08 1.10 2.76
14 Availability of a parking space near the A&E 3.52 1.05 2.75
  1. I importance score (range: 1–4), Q quality improvement score (range: 0–4), E experience score (range: 1–4).