Item | Definition | Factor 1: preconditions | Factor 2: staff related-continuity | Factor 3: care contacts |
---|---|---|---|---|
Access | Getting the services you need when you need them | 0.7959 | Â | Â |
Range | Getting the range of services you need | 0.8281 | Â | Â |
Waiting | Waiting for the services you need |  | 0.3295 | −0.4877 |
Out of hours | Getting support from services outside of office hours | Â | Â | 0.6358 |
Staff changes | Seeing the same staff | Â | 0.7583 | Â |
Information | Getting the information you need from staff | 0.5824 | 0.3300 | Â |
Flexibility | Having levels of support change as your needs change | Â | 0.6292 | Â |
Individual progress | Having services that help you to progress | 0.6755 | Â | Â |
Crisis | Having agreed crisis plans | Â | Â | 0.5207 |
Staff communication | Staff tell each other what is happening | 0.3830 | 0.5679 | Â |
Peer support | Receiving support from other people who use services | Â | Â | 0.3599 |
Life histories | Explaining yourself to new staff members each time | Â | 0.3974 | Â |
Avoiding services | Choosing when you see services | Â | Â | 0.4912 |
Cronbach’s Alpha 1 |  | 0.73 | 0.52 | 0.32 |