Understanding service user-defined continuity of care and its relationship to health and social measures: a cross-sectional study

Table 1 Prorated factor analysis results for the three factor solution with orthogonal rotation

Item	Definition	Factor 1: preconditions	Factor 2: staff related-continuity	Factor 3: care contacts
Access	Getting the services you need when you need them	0.7959
Range	Getting the range of services you need	0.8281
Waiting	Waiting for the services you need		0.3295	−0.4877
Out of hours	Getting support from services outside of office hours			0.6358
Staff changes	Seeing the same staff		0.7583
Information	Getting the information you need from staff	0.5824	0.3300
Flexibility	Having levels of support change as your needs change		0.6292
Individual progress	Having services that help you to progress	0.6755
Crisis	Having agreed crisis plans			0.5207
Staff communication	Staff tell each other what is happening	0.3830	0.5679
Peer support	Receiving support from other people who use services			0.3599
Life histories	Explaining yourself to new staff members each time		0.3974
Avoiding services	Choosing when you see services			0.4912
Cronbach’s Alpha ¹		0.73	0.52	0.32

¹ Cronbach’s alphas were calculated for final assigned factor items, and not all loading items.

ISSN: 1472-6963