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Table 5 Characteristics and consequences of upsetting aggression reported in the 2009 survey

From: Violence towards health care workers in a Public Health Care Facility in Italy: a repeated cross-sectional study

  PHYSICAL AGGRESSION NON PHYSICAL AGGRESSION
Reported aggression, N (%) 120 (26.5) 144 (31.8)
Type of aggressor
“External”
Patient N (%) 82 (68.3) 52 (36.1)
Patient’s relative or friends N (%) 26 (21.7) 35 (24.3)
Other people N (%) 3 (2.5) 7 (4.9)
“Internal”
Colleague, staff N (%) 9 (7.5) 50 (44.7)
Gender of aggressor
Male 91 (75.8) 104 (72.2)
Female 29 (24.2) 40 (27.8)
Age of aggressor
<29 28 (23.3) 12 (8.3)
30-39 39 (32.5) 32 (22.2)
40-49 26 (21.7) 42 (29.2)
50-59 14 (11.7) 38 (26.4)
60+ 13 (10.8) 20 (13.9)
Result of aggression
Fear 27 (22.5) 22 (15.3)
Anger 40 (33.3) 65 (45.1)
Distress 18 (15.0) 17 (11.8)
Anxiety 21 (17.5) 35 (24.3)
Humiliation 8 (6.7) 15 (10.4)
Guilt 6 (5.0) 6 (4.2)
Disappointment 19 (15.8) 40 (27.8)
Helplessness 27 (22.5) 27 (18.8)
Physical injury 11 (9.2) -
No reaction 31 (25.8) 37 (25.7)
Desire for revenge 11 (9.2) 22 (15.3)
Feeling of being wrong 20 (16.7) 35 (24.3)
Intention to change place of study/work 25 (20.8) 52 (36.1)
Intention to change behavior 27 (22.5) 23 (16.0)
Reporting
The aggression was reported to superiors 58 (48.3) 52 (36.1)
The aggression was reported to friends or relatives   28 (19.4)
The aggression was reported to a physician at A&E 4 (3.3) 1 (0.69)
The aggression was reported to the police 7 (5.8)  
The aggression was not reported 51 (42.5) 63 (43.8)