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Table 7 Multivariate Logistic Regression Analysis

From: The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

Variable OR 95% CI P-value
The speed of the admission (registration) process 1.3 0.91 to 1.9 0.15
The timeliness with which your care was delivered 1.4 0.98 to 1.9 0.06
Helping you understand your medical condition 2.2 1.5 to 3.2 < 0.001
Involving you in decision making 1.2 0.82 to 1.8 0.31
The amount of time spent with you 1.3 0.87 to 1.9 0.20
Our team calling you by your name 0.82 0.52 to 1.3 0.38
Our staff genuinely caring for you as an individual 2.0 1.3 to 3.0 0.001
Our "whole person" approach to patient care 2.0 1.4 to 2.9 < 0.001
CTCA medical oncologist 2.2 1.6 to 3.1 < 0.001
Gender (female as referent group) 0.68 0.51 to 0.91 0.009
Treatment History (previously treated as referent group) 1.5 1.1 to 1.9 0.01
Age (used as continuous variable) 0.99 0.98 to 1.01 0.81
CTCA Center (overall effect)    0.02
   Midwestern versus Southwestern 0.71 0.51 to 0.99 0.04
   Eastern versus Southwestern 0.60 0.41 to 0.88 0.009
Survey Year (overall effect)    0.03
   2008 versus 2007 1.00 0.72 to 1.4 0.98
   2009 versus 2007 1.50 1.1 to 2.2 0.02