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Table 5 Association between Patient Endorsement of CTCA and Service Quality Measures

From: The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

Variable Kendall's tau b P-value
The ease of the admission (registration) process 0.20 < 0.001
The speed of the admission (registration) process 0.22 < 0.001
The timeliness with which your care was delivered 0.29 < 0.001
Helping you understand your medical condition 0.40 < 0.001
Explaining your treatment options 0.40 < 0.001
Involving you in decision making 0.38 < 0.001
The amount of time spent with you 0.38 < 0.001
Our team calling you by your name 0.30 < 0.001
Our staff genuinely caring for you as an individual 0.38 < 0.001
CTCA providing you with a sense of well-being 0.44 < 0.001
Our "whole person" approach to patient care 0.38 < 0.001
CTCA medical oncologist 0.37 < 0.001
Gender (female as referent group) 0.04 0.10
Treatment History (previously treated as referent group) -0.09 < 0.001
Age (used as continuous variable) 0.03 0.17