Table 3 Service Quality Items: Multidisciplinary Patient Care Team
How satisfied are you with our team in the following areas: | Completely Satisfied | Not Completely Satisfied |
|---|---|---|
Helping you understand your medical condition (n = 1958) | 1316 (67.2) | 642 (32.8) |
Explaining your treatment options (n = 1938) | 1369 (70.6) | 569 (29.4) |
Involving you in decision making (n = 1936) | 1432 (74) | 504 (26) |
The amount of time spent with you (n = 1959) | 1414 (72.2) | 545 (27.8) |
Our team calling you by your name (n = 1956) | 1699 (86.9) | 257 (13.1) |
Our staff genuinely caring for you as an individual (n = 1963) | 1666 (84.9) | 297 (15.1) |
CTCA providing you with a sense of well-being (n = 1950) | 1550 (79.5) | 400 (20.5) |
Our "whole person" approach to patient care (n = 1937) | 1590 (82.1) | 347 (17.9) |
CTCA medical oncologist (n = 1915) | 1487 (77.7) | 428 (22.3) |