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Table 3 Service Quality Items: Multidisciplinary Patient Care Team

From: The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

How satisfied are you with our team in the following areas: Completely Satisfied Not Completely Satisfied
Helping you understand your medical condition
(n = 1958)
1316 (67.2) 642 (32.8)
Explaining your treatment options
(n = 1938)
1369 (70.6) 569 (29.4)
Involving you in decision making
(n = 1936)
1432 (74) 504 (26)
The amount of time spent with you
(n = 1959)
1414 (72.2) 545 (27.8)
Our team calling you by your name
(n = 1956)
1699 (86.9) 257 (13.1)
Our staff genuinely caring for you as an individual
(n = 1963)
1666 (84.9) 297 (15.1)
CTCA providing you with a sense of well-being
(n = 1950)
1550 (79.5) 400 (20.5)
Our "whole person" approach to patient care
(n = 1937)
1590 (82.1) 347 (17.9)
CTCA medical oncologist (n = 1915) 1487 (77.7) 428 (22.3)
  1. Items were dichotomized into 2 groups of "completely satisfied (7)" and "not completely satisfied (1-6)"