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Table 2 Service Quality Items: Operations and Services

From: The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

How satisfied are you with: Completely Satisfied Not Completely Satisfied
The ease of the admission (registration) process
(n = 2000)
1675 (83.8) 325 (16.3)
The speed of the admission (registration) process
(n = 1988)
1645 (82.7) 343 (17.3)
The timeliness with which your care was delivered
(n = 1985)
1327 (66.9) 658 (33.1)
  1. Items were dichotomized into 2 groups of "completely satisfied (7)" and "not completely satisfied (1-6)"