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Table 1 Topic areas covered by the semi-structured interview schedule

From: Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration

The background to support and culture within the facility for developing patient-centered care in general and emotional support specifically
How survey data were received, disseminated, discussed, and understood within facilities
Arrangements for quality improvement project management within each facility
Usefulness of any resources or tools provided within the VA or outside
How decisions were made about which care processes should be selected for improvement
Strategies and interventions required for patient-centered care and any barriers discovered
Staff skills, training and incentives required for patient-centered care and any barriers discovered
Arrangements for evaluating the success of implementation and for sustaining any changes that occurred.
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