Table 1 Definition of responsiveness domains by WHO
Domain | Definition |
|---|---|
Dignity | being shown respect having physical examinations conducted in privacy |
Autonomy | being involved in deciding on your care or treatment if you want to having providers ask your permission before starting treatment or tests |
Confidentiality | having conversations with healthcare providers where other people cannot overhear having your medical history kept confidential |
Clear communication | having healthcare providers listen to you carefully having healthcare providers explain things so you can understand giving patients and family time to ask healthcare providers questions |
Prompt attention | getting care as soon as wanted having short waiting times for tests |
Access to social support networks | being able to have family and friends bring personally preferred foods, and other things to the hospital during the hospital stay being able to observe social and religious practices during hospital stay access to newspapers and TV interacting with family and friends during hospital stay |
Choice of healthcare provider | being able to see a healthcare provider you are happy with being able to choose the institution to provide your health care |
Quality of basic amenities | having enough space, seating and fresh air in the waiting room or wards, having a clean facility |