Table 1 Demographic factors, degree of satisfaction, and waiting time for participants using usual queuing vs. web-based appointment system
From: A web-based appointment system to reduce waiting for outpatients: A retrospective study
Variable | Usual queue method (n= 463) | Web-based appointment system (n= 369) | Pvalue |
|---|---|---|---|
Age, y, mean ± SD | 46 ± 10 | 34 ± 8 | < 0.001 |
≤ 30 (%) | 15 (3.2) | 105 (28.5) | < 0.001 |
30-39 (%) | 85 (18.4) | 183 (49.6) | _ |
40-49 (%) | 219 (47.3) | 54 (14.6) | _ |
≥ 50 (%) | 144 (31.1) | 27 (7.3) | _ |
Gender, n (%) | Â | Â | 0.337 |
Male | 162 (35.0) | 141 (38.2) | _ |
Female | 301 (65.0) | 228 (61.8) | _ |
Urban residence, n (% in Xi'an zip code) | 271 (58.5) | 239 (64.8) | 0.066 |
Satisfaction, n (%) | 332 (71.7) | 181 (49.0) | < 0.001 |
Average total waiting time, minutes, median (range) | 98 (1-811) | 7 (3-27) | < 0.001 |