Table 2 List of key performance indicators used in the model
Indicator | Mainly informs on... |
|---|---|
Appointment scheduling | |
Number of days required to arrange a GP consultation | Accessibility |
Ambulatory consultations | |
Annual number of consultations per physician | Productivity (Efficiency) |
Time spent in the waiting room (min) | Accessibility |
Emergency/acute consultations | |
Annual number of acute/emergency consultations per physician | Productivity (Efficiency) |
Waiting time for an acute/emergency consultation (min) | Accessibility |
Nursing consultations | |
Annual number of nursing consultations per nurse | Productivity (Efficiency) |
Time spent in the waiting room for diabetes, child or prenatal consultations (type 1) (min) | Accessibility |
Time spent in the waiting room for vaccinations or other types of treatments (type 2) (min) | Accessibility |
Costs | |
Annual costs of diagnostic, medication and other treatments (€) | Costs (Efficiency) |
Annual costs of professionals (€) | Costs (Efficiency) |
Annual total costs (€) | Costs (Efficiency) |