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Table 9 Differences in Ratings of Satisfaction (Percent saying "No problem") -Ghana

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics, & Other Facilities
  Mean
Value
Signific. Level
p-value
Mean
Value
Signific.
Level
p-value
  Public
(n = 172)
NGO
(n = 32)
  Public
(n = 242)
NGO
(n = 165)
 
PROBLEMS       
Time you waited 90.6 96.0 0.220 90.1 93.1 0.300
Ability to discuss problems or concerns about your health with the provider 97.2 100.0 0.046 93.9 97.0 0.245
Amount of explanation you received about any problem or method of FP 96.3 100.0 0.008 92.0 96.1 0.172
Quality of the examination and treatment provided 96.2 96.5 0.952 93.2 97.1 0.122
Privacy from having others see the examination 97.1 100.0 0.047 95.5 95.7 0.926
Privacy from having others hear your consultation discussion 96.7 100.0 0.046 94.8 96.5 0.469
Availability of medicines or methods at this facility 94.9 98.2 0.208 96.4 97.6 0.537
Hours of service at this facility 94.8 96.0 0.762 93.0 97.7 0.032
Cleanliness of the facility 96.3 92.5 0.394 88.7 94.0 0.168
How the staff treated you 97.9 100.0 0.096 96.4 98.4 0.280
Other 88.8 89.6 0.928 84.3 96.1 0.009
Total "yes" 10.5 10.7 0.194 10.2 10.6 0.046
OUTCOME       
Client satisfaction (%) 71.1 76.3 0.341 59.2 81.2 0.000