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Table 7 Differences in attributes of quality (bivariate analysis) - Ghana

From: Measuring client satisfaction and the quality of family planning services: A comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana

  Hospitals Health Centers, Clinics & Other Facilities
  Mean
Value
Signific. Level
p-value
Mean
Value
P
  Public
(n = 42)
NGO
(n = 12)
  Public
(n = 216)
NGO
(n = 116)
 
BASIC       
Catchment area population 64,751 132,784 0.297 23,213 25,286 0.432
STRUCTURE       
Infrastructure and equipment       
Physical infrastructure(# of amenities) 4.8 4.7 0.471 3.4 4.2 0.000
Examination room (# of items present) 8.2 4.9 0.000 5.8 7.4 0.000
Management       
System for review of management (%) 98.0 100.0 0.590 65.5 39.8 0.000
System for collecting client opinion (%) 83.1 85.8 0.470 49.9 58.7 0.027
Routine quality assurance program (%) 73.0 49.8 0.389 21.2 8.2 0.002
Last supervisory visit within 6 mths (%) 88.8 83.1 0.260 76.9 58.2 0.002
Availability of services       
Number of days FP services provided 5.7 4.8 0.018 6.1 6.4 0.048
Trained provider always present (%) 98.0 100.0 0.590 37.4 53.6 0.006
# of FP methods offered (out of 14) 10.5 5.7 0.000 6.5 6.4 0.836
# of other reproductive health services offered (out of 6) 5.5 4.8 0.035 4.0 4.2 0.268
Counseling       
# of protocols on FP counseling(out of 5) 2.4 1.1 0.002 1.2 2.4 0.000
# of visual aids for demonstrating use of FP (out of 9) 5.0 3.8 0.081 3.7 3.9 0.397
Facility has private room for FP counseling (%) 77.4 78.7 0.600 76.8 84.4 0.119
Whether there is an individual client card for FP (%) 100.0 76.9 0.001 90.5 82.6 0.072
Number of years of FP experience of providers       
PROCESS       
Waiting time 1 (minutes) 30.8 38.0 0.612 24.5 33.2 0.149
Interpersonal       
Privacy ensured during examination (%) 73.8 71.6 0.096 83.1 90.5 0.008
Asked clients about concerns with methods or currently used method (%) 78.3 84.9 0.270 73.5 83.4 0.089
Confidentiality assured (%) 37.0 40.8 0.355 46.5 36.1 0.311
Provider explained method use (%) 70.1 70.1 0.856 75.7 73.3 0.248
Provider prescribed injectable (%) 68.3 68.8 0.761 71.9 81.1 0.555
Technical       
Reproductive history (out of 11) 3.0 2.6 0.438 2.2 2.2 0.822
Physical examination (out of 5) 2.4 2.4 0.883 2.2 2.2 0.529
Injectable procedure 2 (out of 9) 6.6 6.3 0.337 6.1 6.6 0.007
Duration of consultation (minutes) 28.3 24.1 0.466 25.9 22.8 0.251