Table 4 Experiences of residents, representatives and clients: number of valid responses and composite scores* of scales
Somatic care (residents) | Psychogeriatric care (representatives) | Homecare (clients) | ||||
|---|---|---|---|---|---|---|
n | Mean (s.d.) | n | Mean (s.d.) | n | Mean (s.d.) | |
Scales (1 'never/no' - 4 'always/yes'): | ||||||
Shared decision making | 2134 | 2.57 (0.84) | 1959 | 2.74 (0.70) | 1267 | 2.99 (0.68) |
Communication and information: | ||||||
- Attitude and courtesy of care providers | 2288 | 3.38 (0.62) | 1930 | 3.44 (0.55) | 1230 | 3.53 (0.57) |
- Information | 2108 | 2.70 (0.63) | 1979 | 3.08 (0.51) | 1234 | 3.12 (0.55) |
- Telephone access/communication | - | - | 1922 | 3.34 (0.57) | 904 | 3.33 (0.69) |
Physical well-being: | ||||||
- Body care | 1087 | 3.33 (0.71) | 1558 | 3.03 (0.64) | 241 | 3.40 (0.66) |
- Meals | 2221 | 3.43 (0.52) | 1643 | 3.39 (0.52) | - | - |
Competency and safety of care: | 2107 | 3.35 (0.56) | 1781 | 3.17 (0.51) | 1213 | 3.56 (0.46) |
- Safety of care# | 87 | 3.48 (0.70) | ||||
- Reliability of homecare providers | - | - | - | - | 1262 | 3.72 (0.40) |
Living environment: | ||||||
- Atmosphere | 2272 | 3.23 (0.61) | 1912 | 3.08 (0.56) | - | - |
- Housing and privacy | 2298 | 3.59 (0.57) | 1955 | 3.12 (0.86) | - | - |
Participation and autonomy: | ||||||
- Activities | 2207 | 3.25 (0.60) | 1690 | 2.87 (0.71) | 932 | 3.08 (0.75) |
- Autonomy | 2298 | 3.44 (0.70) | 1087 | 2.75 (0.95) | 1271 | 3.53 (0.41) |
Mental well-being | 2174 | 3.11 (0.63) | 1285 | 3.30 (0.61) | 1254 | 3.44 (0.44) |
Safety of living environment | -$ | -$ | -$ | -$ | 441 | 3.45 (0.83) |
Availability and continuity of care: | ||||||
- Availability of personnel | 2145 | 2.86 (0.68) | 1612 | 2.93 (0.61) | 1130 | 3.41 (0.55) |
- Waiting time for homecare | - | - | - | - | 1153 | 3.45 (0.67) |
- Flexibility of homecare | - | - | - | - | 537 | 3.65 (0.86) |
Overall ratings (0 'worst' - 10 'best'): | ||||||
Care institution | 2255 | 7.70 (1.32) | 1952 | 7.39 (1.35) | 1248 | 8.10 (1.35) |
Caregivers (personal care staff) | 2229 | 7.94 (1.24) | 1943 | 7.67 (1.22) | 1235 | 8.36 (1.31) |