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Table 4 Experiences of residents, representatives and clients: number of valid responses and composite scores* of scales

From: Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care

  Somatic care
(residents)
Psychogeriatric care
(representatives)
Homecare
(clients)
  n Mean (s.d.) n Mean (s.d.) n Mean (s.d.)
Scales (1 'never/no' - 4 'always/yes'):       
Shared decision making 2134 2.57 (0.84) 1959 2.74 (0.70) 1267 2.99 (0.68)
Communication and information:       
- Attitude and courtesy of care providers 2288 3.38 (0.62) 1930 3.44 (0.55) 1230 3.53 (0.57)
- Information 2108 2.70 (0.63) 1979 3.08 (0.51) 1234 3.12 (0.55)
- Telephone access/communication - - 1922 3.34 (0.57) 904 3.33 (0.69)
Physical well-being:       
- Body care 1087 3.33 (0.71) 1558 3.03 (0.64) 241 3.40 (0.66)
- Meals 2221 3.43 (0.52) 1643 3.39 (0.52) - -
Competency and safety of care: 2107 3.35 (0.56) 1781 3.17 (0.51) 1213 3.56 (0.46)
- Safety of care#      87 3.48 (0.70)
- Reliability of homecare providers - - - - 1262 3.72 (0.40)
Living environment:       
- Atmosphere 2272 3.23 (0.61) 1912 3.08 (0.56) - -
- Housing and privacy 2298 3.59 (0.57) 1955 3.12 (0.86) - -
Participation and autonomy:       
- Activities 2207 3.25 (0.60) 1690 2.87 (0.71) 932 3.08 (0.75)
- Autonomy 2298 3.44 (0.70) 1087 2.75 (0.95) 1271 3.53 (0.41)
Mental well-being 2174 3.11 (0.63) 1285 3.30 (0.61) 1254 3.44 (0.44)
Safety of living environment -$ -$ -$ -$ 441 3.45 (0.83)
Availability and continuity of care:       
- Availability of personnel 2145 2.86 (0.68) 1612 2.93 (0.61) 1130 3.41 (0.55)
- Waiting time for homecare - - - - 1153 3.45 (0.67)
- Flexibility of homecare - - - - 537 3.65 (0.86)
Overall ratings (0 'worst' - 10 'best'):       
Care institution 2255 7.70 (1.32) 1952 7.39 (1.35) 1248 8.10 (1.35)
Caregivers (personal care staff) 2229 7.94 (1.24) 1943 7.67 (1.22) 1235 8.36 (1.31)
  1. * mean scores were only calculated if at least one out of every two items of a scale was completed (<50% missings per scale)
  2. # items on Competency and Safety of care form two separate scales care in the Homecare-questionnaire
  3. $ results are not shown because of unreliable scales