Area of concern identified | Number of participants | CBAC service function | ||
---|---|---|---|---|
Limitations of software - e.g. diary management, INR values allowed, acknowledgement of team communications | 4 | Clinical | ||
Availability of backup from doctor or specialist for difficult cases | 3 | Clinical | ||
Gaining information from other healthcare providers such as GP, Primary Care Trust or laboratory | 3 | Co-ordination across healthcare boundary | ||
Follow-up of patients who do not attend an appointment | 2 | Administration | ||
Availability of information following discharge from hospital ward | 2 | Co-ordination across healthcare boundary | ||
Lack of training to identify additional health problems in patients | 1 | Clinical | ||
Patients' understanding of medication instructions | 1 | Clinical | ||
Suitability of patients referred to the service | 1 | Co-ordination across healthcare boundary |