1. Principles of patient safety
- Explain definitions and give examples of incidents.
- Point out main research outcomes concerning the occurrence of adverse events.
- Describe the roles of different parties regarding patient safety.
2. Human factors
- Explain how incidents can occur.
- Describe the role of human factors with regard to patient safety.
- Demonstrate ways to minimize risks related to human factors.
- Explain what health care can learn from other high-risk industries.
3. Effective teamwork
- Describe different aspects of effective teamwork.
- Recognize aspects of teamwork that can be risky and explain why they can be risky.
- Clarify why an open culture is important for improving patient safety.
- Explain ways to cope with the hierarchical structure in a hospital while protecting the safety for patients.
- Express ways to improve information transfer (verbal and written).
- Explain why giving and receiving feedback is important.
- Describe how (other) team factors can be improved.
4. Contribution to safer care
- Clarify risks of the hospitals' processes.
- Recognize unsafe situations or processes in an early stage.
- Demonstrate what should be done when an unsafe situation or process is noticed.
- Describe what and how we can learn from analyzing incidents.
- Point out different methods that can be used to analyze incidents/risky processes
- Demonstrate analysis of own perceived incidents.
- Describe other methods that can improve the safety of patients.
5. Medico-legal aspects of patient safety
- Explain the role of protocols.
- Demonstrate what to do after an incident has occurred.
- Clarify what a patient may be told when an incident has occurred.
- Point out how patients want to be approached after an incident.
- Describe potential consequences of an incident.
- Suggest actions that reduce the risk for claims.