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Table 2 Instruments for assessing patients' experience and satisfaction

From: The representation of patient experience and satisfaction in physician rating sites. A criteria-based analysis of English- and German-language sites

Instrument Author
ABIM-10, American Board of Internal Medicine Webster [34]
CSQ, Consultation Satisfaction Questionnaire Baker [35]
CSS, Consumer Satisfaction Survey Defossez [21]
"dialogue", consultation satisfaction questionnaire National Clinical Audit Centre [36]
EUROPEP Klingenberg [37]
GPAS, General Practice Assessment Survey National Primary Care Research a. Development Centre [20]
IPQ, Improving Practice Questionnaire Greco [38]
KPF-A Brinkmann [39]
KPF, Kölner Patientenfragebogen Pfaff [40]
McKinley et al. McKinley [22]
MISS-21, Medical Interview Satisfaction Scale Meakin [41]
OPEQ, Outpatient Experiences Questionnaire Garratt [42]
PDRQ-9, Patient-Doctor-Relationship Questionnaire Van der Feltz-Cornelis [43]
PEQ, Patient Experience Questionnaire Steine [23]
PSQ, Patient Satisfaction Questionnaire Grogan [44]
QP-Qualitätspraxen Nubling [45]
Qualiskope-A Gericke [46]
REPERES-60, Recherche Evaluative sur la Performance des Réseaux de Santé Defossez [21]
SOSQ, Seattle Outpatient Satisfaction Questionnaire Fan [25]
ZAP - Zufriedenheit in der ambulanten Versorgung - Qualität aus Patientensicht Bitzer [47]