Table 2 Comparison of the importance scores of health care professionals and patients
| Â | Health care professionals (n = 60) mean (SD) | Patients (n = 386) mean (SD) | Profs vs Patients ES# |
|---|---|---|---|
Scales | Â | Â | Â |
Mistakes by professionals | 86 (15) | 901 (13) | Â |
Physician and nurse expertise | 85 (13) | 89 (11)* | - 0.35 |
Consultation and transfer | 83 (15) | 84 (14) | Â |
Physician attitude | 76 (13) | 81 (13)** | - 0.38 |
Patient file confidentiality | 85 (16) | 81 (18) | Â |
Opportunity to choose in care and treatment | 78 (13) | 80 (14) | Â |
Nurse attitude | 80 (16) | 78 (14) | Â |
Communication and information | 78 (10) | 77 (12) | Â |
Accessibility of services | 72 (13) | 77 (14)** | - 0.36 |
Waiting periods | 76 (13) | 76 (16) | Â |
Support, counseling and rehabilitation | 67 (15) | 61 (20)* | + 0.31 |
Alternate sources of information | 64 (13) | 60 (23) | Â |
Appointments | 62 (14) | 59 (18) | Â |
Rooms and facilities | 55 (14) | 57 (14) | Â |
Food and beverages | 56 (22) | 56 (19) | Â |
Presence of loved ones | 57 (21) | 49 (26) | Â |
Privacy | 54 (18) | 46 (22)* | + 0.37 |
Patient habits | 50 (18) | 43 (22)** | + 0.33 |
Patient interest groups | 45 (20) | 37 (23)** | + 0.35 |
Conveniences | 44 (16) | 37 (16)** | + 0.44 |
Fellow-patient interaction | 19 (16) | 17 (19) | Â |
Single items | Â | Â | Â |
Hospital equipment | 66 (20) | 84 (20)*** | - 0.90 |
Consultation at ER by own doctor | 70 (23) | 79 (20)** | - 0.44 |
Written information | 78 (20) | 77 (21) | Â |
Support of a case manager | 69 (22) | 74 (24) | Â |
Continuity in care | 67 (20) | 72 (22) | Â |
Support by paramedical staff | 68 (16) | 68 (18) | Â |
Attention for nutrition | 63 (23) | 68 (22) | Â |
Leaving choices to doctors and nurses | 62 (28) | 66 (32) | Â |