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  1. In the UK, type 2 diabetes mellitus (T2D) is largely managed in primary care. Delay in the intensification to injectable therapy, a form of clinical inertia, is associated with worse glycaemic control. UK gene...

    Authors: Simon de Lusignan, William Hinton, Emmanouela Konstantara, Neil Munro, Martin Whyte, Julie Mount and Michael Feher
    Citation: BMC Health Services Research 2019 19:284
  2. Specific Timely Appointments for Triage (STAT) is an intervention designed to reduce waiting time in community outpatient health services, shown to be effective in a large stepped wedge cluster randomised cont...

    Authors: Katherine E. Harding, David A. Snowdon, Annie K. Lewis, Sandra G. Leggat, Bridie Kent, Jennifer J. Watts and Nicholas F. Taylor
    Citation: BMC Health Services Research 2019 19:283
  3. As compliance to guidelines is generally low among health care providers, little is known about the impact of guidelines on the quality of delivery of care. To improve adherence to guideline recommendations on...

    Authors: Margot C. W. Joosen, Karlijn M. van Beurden, David S. Rebergen, Monique A. J. M. Loo, Berend Terluin, Jaap van Weeghel, Jac J. L. van der Klink and Evelien P. M. Brouwers
    Citation: BMC Health Services Research 2019 19:281
  4. In Malawi, as in many low-and middle-income countries, health facility committees (HFCs) are involved in the governance of health services. Little is known about the approaches they use and the challenges they...

    Authors: Elsbet Lodenstein, Joyce M. Molenaar, Christine Ingemann, Kondwani Botha, Jenipher Jere Mkandawire, Loan Liem, Jacqueline E. W. Broerse and Marjolein Dieleman
    Citation: BMC Health Services Research 2019 19:279
  5. Currently, there is a lack of knowledge, organisation and structure in modern health care systems to counter the global trend of obesity, which has become a major risk factor for noncommunicable diseases. Obes...

    Authors: Tonje C. Osmundsen, Unni Dahl and Bård Kulseng
    Citation: BMC Health Services Research 2019 19:278
  6. Cerebral palsy (CP) is a serious neurodevelopmental disorder that occurs in childhood and requires a range of treatments over a person’s lifetime. The aims of this study were to investigate the nature of the r...

    Authors: Seong Woo Kim, Ha Ra Jeon, Taemi Youk and Jiyong Kim
    Citation: BMC Health Services Research 2019 19:277
  7. Literature highlighted the importance of timely access and ongoing care provided at primary care settings in reducing hospitalisation and health care resource uses. However, the effect of timely access to prim...

    Authors: Ninh Thi Ha, Mark Harris, David Preen, Suzanne Robinson and Rachael Moorin
    Citation: BMC Health Services Research 2019 19:276
  8. Patient experience with primary health care services can vary markedly between different types of health care facilities, even within the same country setting. Given known benefits of high quality primary heal...

    Authors: Nguyen Thi Hoa, Nguyen Minh Tam, Anselme Derese, Jeffrey F. Markuns and Wim Peersman
    Citation: BMC Health Services Research 2019 19:275
  9. In order to elicit the knowledge, experience, and attitudes of individuals involved in disaster response with regard to evidence-based best practices, Evidence Aid and its institutional partners, Georgetown Un...

    Authors: Irene Anne Jillson, Michael Clarke, Claire Allen, Stephen Waller, Tracey Koehlmoos, William Mumford, Jeroen Jansen, Keith McKay and Alexandra Trant
    Citation: BMC Health Services Research 2019 19:274
  10. Quick scaling-up of innovative and promising interventions in health systems of low and middle-income countries to rapidly achieve population level benefits is a key challenge. While there is consensus on the ...

    Authors: Somesh Kumar, Priti Dave, Ashish Srivastava, Jelle Stekelenburg, Dinesh Baswal, Deepti Singh, Bulbul Sood and Vikas Yadav
    Citation: BMC Health Services Research 2019 19:273
  11. The appropriateness of psychotropic prescriptions in the elderly is a major quality-of-care challenge at hospital. Quality indicators have been developed to prevent inappropriate psychotropic prescriptions. We...

    Authors: Aurélie Petit-Monéger, Vianney Jouhet, Frantz Thiessard, Driss Berdaï, Pernelle Noize, Véronique Gilleron, Guillaume Caridade, Louis-Rachid Salmi and Florence Saillour-Glénisson
    Citation: BMC Health Services Research 2019 19:272
  12. Patients with Parkinson’s disease (PWP) have complex healthcare needs, and compared to the general population, are more likely to have an unplanned emergency department (ED) attendance to hospital, along with ...

    Authors: Peter Hobson, Sally Roberts and Glesni Davies
    Citation: BMC Health Services Research 2019 19:271
  13. Long length of stays (LOS) in emergency departments (ED) negatively affect quality of care. Ordering of inappropriate diagnostic tests contributes to long LOS and reduces quality of care. One strategy to chang...

    Authors: Welmoed K. van Deen, Edward S. Cho, Kathryn Pustolski, Dennis Wixon, Shona Lamb, Thomas W. Valente and Michael Menchine
    Citation: BMC Health Services Research 2019 19:270
  14. Individuals experiencing disadvantage or marginalisation often face difficulty accessing primary health care. Overcoming access barriers is important for improving the health of these populations. Brokers can ...

    Authors: Louise Thomas, Sharon Parker, Hyun Song, Nilakshi Gunatillaka, Grant Russell and Mark Harris
    Citation: BMC Health Services Research 2019 19:269
  15. The child health record booklet (CHRB) is a powerful tool for screening children under five and for education of caregivers by health workers. The objective of the present study was to assess the knowledge and...

    Authors: Issahaku Sulley, Abdul-Razak Abizari, Zakari Ali, Wisdom Peprah, Hamshawu Gombilla Yakubu, Wilfred W. Forfoe and Mahama Saaka
    Citation: BMC Health Services Research 2019 19:267
  16. In developing countries like Uganda, there are shortages of health workers especially medical specialists. The referral process is frustrating to both patients and health workers (HWs). This is due to delays i...

    Authors: Vincent Micheal Kiberu, Richard E. Scott and Maurice Mars
    Citation: BMC Health Services Research 2019 19:266
  17. Systems for monitoring effectiveness and quality of rehabilitation services across health care levels are needed. The purpose of this study was to develop and pilot test a quality indicator set for rehabilitat...

    Authors: Inger Johansen, Mari Klokkerud, Audny Anke, Janne-Birgitte Børke, Thomas Glott, Uno Hauglie, Audhild Høyem, Atle Klovning, Karin Anna Lande, Mona Larsen, Jan Egil Nordvik, Sigrid H. Wigers, Irene Øyeflaten, Kaare Birger Hagen and Ingvild Kjeken
    Citation: BMC Health Services Research 2019 19:265
  18. Translating evidence-based interventions from study conditions to actual practice necessarily requires adaptation. We implemented an evidence-based Hospital at Home (HaH) intervention and evaluated whether ada...

    Authors: Albert L. Siu, Robert M. Zimbroff, Alex D. Federman, Linda V. DeCherrie, Melissa Garrido, Barbara Morano, Sara Lubetsky, Elisse Catalan and Bruce Leff
    Citation: BMC Health Services Research 2019 19:264
  19. Effective referral systems from the community to the health care facility are essential to save lives and ensure quality and a continuum of care. The effectiveness of referral systems in Mozambique depends on ...

    Authors: Celso Give, Sozinho Ndima, Rosalind Steege, Hermen Ormel, Rosalind McCollum, Sally Theobald, Miriam Taegtmeyer, Maryse Kok and Mohsin Sidat
    Citation: BMC Health Services Research 2019 19:263
  20. There is mounting evidence supporting the effectiveness of task-shifted mental health interventions in low- and middle-income countries (LMIC). However, there has been limited systematic scale-up or sustainabi...

    Authors: E. E. Haroz, P. Bolton, A. J. Nguyen, C. Lee, S. Bogdanov, J. Bass, N. S. Singh, Benjamin Doty and L. Murray
    Citation: BMC Health Services Research 2019 19:262
  21. The study objectives were to identify differences in HIV sexual risk behavior of men who had sex with other men (MSM) resident in urban and rural Nigeria, their perspectives on need for HIV prevention services...

    Authors: Godwin Emmanuel, Morenike Oluwatoyin Folayan, Bartholomew Ochonye, Paul Umoh, Bashiru Wasiu, Mercy Nkom, Apera Iorwa and James Anenih
    Citation: BMC Health Services Research 2019 19:261
  22. Social media platforms offer unique opportunities for patients and families to provide real-time feedback on their healthcare experiences. Consumer-generated social media ratings of hospitals tend to reflect t...

    Authors: Yue Li, Xueya Cai and Matthew Wang
    Citation: BMC Health Services Research 2019 19:260
  23. Ambulatory care sensitive conditions (ACSC) hospitalization is a widely accepted measure of the access to primary care. However, given its discretionary characteristics, the ACSC hospitalization can be a measu...

    Authors: Agnus M. Kim, Jong Heon Park, Tae Ho Yoon and Yoon Kim
    Citation: BMC Health Services Research 2019 19:259
  24. As a consequence of the low government expenditure and limited access to health insurance offered by the Social Security Scheme (SSS), out-of-pocket payments (OOPPs) have become the main source of payment for ...

    Authors: Chaw-Yin Myint, Milena Pavlova and Wim Groot
    Citation: BMC Health Services Research 2019 19:258
  25. There are increasing calls to make mental health and substance use services youth friendly, with hopes of improving service uptake, engagement and satisfaction. However, youth-friendliness in this area has not...

    Authors: Lisa D. Hawke, Kamna Mehra, Cara Settipani, Jaqueline Relihan, Karleigh Darnay, Gloria Chaim and Joanna Henderson
    Citation: BMC Health Services Research 2019 19:257
  26. Nearly 1% of the population is currently treated with long-term corticosteroid therapy. When corticosteroids are introduced, information concerning potential adverse effects and recommendations for lifestyle c...

    Authors: Muriel Nogué, Jacques Rambaud, Sylvie Fabre, Nathalie Filippi, Christian Jorgensen and Yves-Marie Pers
    Citation: BMC Health Services Research 2019 19:255
  27. Good inventory management practices in the health facilities are one of the critical aspects that influence the availability of essential medicines (EMs). This study aimed to assess EMs availability and invent...

    Authors: Adane Teshome Kefale and Hafiza Hayredin Shebo
    Citation: BMC Health Services Research 2019 19:254
  28. Uganda is experiencing a shift in major causes of death with cases of stroke, heart attack, and heart failure reportedly on the rise. In a study in Mukono and Buikwe in Uganda, more than one in four adults wer...

    Authors: Geofrey Musinguzi, Rhoda K. Wanyenze, Rawlance Ndejjo, Isaac Ssinabulya, Harm van Marwijk, Isaac Ddumba, Hilde Bastiaens and Fred Nuwaha
    Citation: BMC Health Services Research 2019 19:253
  29. How people respond to febrile illness is critical to malaria prevention, control, and ultimately elimination. This article explores factors affecting treatment-seeking behaviour for febrile illnesses in a remo...

    Authors: Bipin Adhikari, Koukeo Phommasone, Tiengkham Pongvongsa, Palingnaphone Koummarasy, Xayaphone Soundala, Gisela Henriques, Pasathorn Sirithiranont, Daniel M. Parker, Lorenz von Seidlein, Nicholas J. White, Nicholas P. J. Day, Arjen M. Dondorp, Paul N. Newton, Phaik Yeong Cheah, Christopher Pell and Mayfong Mayxay
    Citation: BMC Health Services Research 2019 19:252
  30. General practitioner (GP) system is proved to be effective in over 50 countries worldwide. Guangdong province, as a reform pilot in China, initiated its patient-GP contract service reform in 2014. This study i...

    Authors: Aiyun Chen, Shanshan Feng, Wenxi Tang and Liang Zhang
    Citation: BMC Health Services Research 2019 19:251
  31. This case study examines the impetus for policy change that resulted in the establishment of a radiation therapy service in rural North West Tasmania, Australia. Provision of local radiation therapy services i...

    Authors: Sancia West, Elizabeth Shannon, Elaine Crisp and Tony Barnett
    Citation: BMC Health Services Research 2019 19:250
  32. Guidelines recommend shared decision making (SDM) for determining whether to use statins to prevent cardiovascular events in at-risk patients. We sought to develop a toolkit to facilitate the cross-organizatio...

    Authors: Aaron L. Leppin, Kasey R. Boehmer, Megan E. Branda, Nilay D. Shah, Ian Hargraves, Sara Dick, Glyn Elwyn, Henry H. Ting, Siqin Ye, Ryan Gilles, Marghoob Abbas, Alex Alexander and Victor M. Montori
    Citation: BMC Health Services Research 2019 19:249
  33. Health Research Priority Setting (HRPS) in the Ministry of Health (MOH) Malaysia was initiated more than a decade ago to drive effort toward research for informed decision and policy-making. This study assesse...

    Authors: Weng Hong Fun, Sondi Sararaks, Ee Hong Tan, Kar Foong Tang, Diane Woei Quan Chong, Lee Lan Low, Roslinda Abu Sapian, S. Asmaliza Ismail, Suresh Kumar Govind, Siti Haniza Mahmud and Shahnaz Murad
    Citation: BMC Health Services Research 2019 19:248
  34. Lack of racial concordance between physicians and patients has been linked to health disparities and inequities. Studies show that patients prefer physicians who look like them; however, there are too few unde...

    Authors: Damian Crawford, Suchitra Paranji, Shalini Chandra, Scott Wright and Flora Kisuule
    Citation: BMC Health Services Research 2019 19:247
  35. Hospital-initiated smoking cessation interventions utilizing pharmacotherapy increase post-discharge quit rates. Use of smoking cessation medications following discharge may further increase quit rates. This s...

    Authors: Edward P. Liebmann, Taneisha S. Scheuermann, Babalola Faseru and Kimber P. Richter
    Citation: BMC Health Services Research 2019 19:246
  36. Costs for the provision of regional hospital care depend, among other things, on the population density and the maximum reasonable distance to the nearest hospital. In regions with a low population density, it...

    Authors: Neeltje van den Berg, Franziska Radicke, Ulrike Stentzel, Wolfgang Hoffmann and Steffen Flessa
    Citation: BMC Health Services Research 2019 19:245
  37. The mass scale-up of antiretroviral therapy (ART) in Zambia has taken place in the context of limited infrastructure and human resources resulting in many operational side-effects. In this study, we aimed to e...

    Authors: Radhika P. Tampi, Taniya Tembo, Mpande Mukumba-Mwenechanya, Anjali Sharma, David W. Dowdy, Charles B. Holmes, Carolyn Bolton-Moore, Izukanji Sikazwe, Austin Tucker and Hojoon Sohn
    Citation: BMC Health Services Research 2019 19:244
  38. Redispensing unused medications that have been returned to outpatient pharmacies by patients may reduce waste and healthcare costs. However, little is known regarding the extra costs associated with this proce...

    Authors: Charlotte L. Bekker, Helga Gardarsdottir, Antoine C. G. Egberts, Hendrik A. Molenaar, Marcel L. Bouvy, Bart J. F. van den Bemt and Anke M. Hövels
    Citation: BMC Health Services Research 2019 19:243
  39. Recently, several initiatives have focused on how to create true person-centred health services. This calls for a new understanding of health-related empowerment in relation to people living with one or more c...

    Authors: Lars Kayser, Astrid Karnoe, Emily Duminski, David Somekh and Cecilia Vera-Muñoz
    Citation: BMC Health Services Research 2019 19:242
  40. Shortage of specialized healthcare volunteers is a major challenge during disasters and one solution could be pre-identified healthcare volunteers. This study aimed to develop a conceptual model of managing Ir...

    Authors: Ibrahim Salmani, Hesam Seyedin, Ali Ardalan and Tahmineh Farajkhoda
    Citation: BMC Health Services Research 2019 19:241

    The Correction to this article has been published in BMC Health Services Research 2019 19:330

  41. Clinical decisions depend on timely laboratory result reporting. The timeliness is commonly expressed in turnaround time and serves as a quality improvement tool to assess the effectiveness and efficiency of t...

    Authors: Melashu Balew Shiferaw and Gizachew Yismaw
    Citation: BMC Health Services Research 2019 19:240
  42. Health systems are complex and continually changing across a variety of contexts and health service levels. The capacities needed by health managers and leaders to respond to current and emerging issues are no...

    Authors: Carah Alyssa Figueroa, Reema Harrison, Ashfaq Chauhan and Lois Meyer
    Citation: BMC Health Services Research 2019 19:239
  43. In most countries, patients can get a second opinion (SO) through public or private healthcare systems. There is lack of data on SO utilization in private vs. public settings. We aim to evaluate the characteri...

    Authors: Liora Shmueli, Nadav Davidovitch, Joseph S. Pliskin, Igal Hekselman, Ran D. Balicer and Geva Greenfield
    Citation: BMC Health Services Research 2019 19:238
  44. A comprehensive in-hospital patient management with reasonable and economic resource allocation is arguably the major challenge of health-care systems worldwide, especially in elderly, frail, and polymorbid pa...

    Authors: Alexander Kutz, Daniel Koch, Antoinette Conca, Ciril Baechli, Sebastian Haubitz, Katharina Regez, Ursula Schild, Zeljka Caldara, Fahim Ebrahimi, Stefano Bassetti, Jens Eckstein, Juerg Beer, Michael Egloff, Vladimir Kaplan, Tobias Ehmann, Claus Hoess…
    Citation: BMC Health Services Research 2019 19:237
  45. In 2014, the Department of Veterans Affairs (VA) adopted a screening test policy for hepatitis C virus (HCV) in all “Baby Boomers” - those born between 1945 and 1965. About 1 in 12 Veterans were estimated to b...

    Authors: Vera Yakovchenko, Rendelle E. Bolton, Mari-Lynn Drainoni and Allen L. Gifford
    Citation: BMC Health Services Research 2019 19:236
  46. Use of physical restraint is a common practice in mental healthcare, but is controversial due to risk of physical and psychological harm to patients and creating ethical dilemmas for care providers. Post-incid...

    Authors: Unn Elisabeth Hammervold, Reidun Norvoll, Randi W. Aas and Hildegunn Sagvaag
    Citation: BMC Health Services Research 2019 19:235
  47. No established strategy for household tuberculosis (TB) contact investigation (HTCI) exists in Ethiopia. We implemented integrated, active HTCI model into two hospitals and surrounding community health service...

    Authors: Fana Tefera, Gena Barnabee, Anjali Sharma, Beniam Feleke, Daniel Atnafu, Negasi Haymanot, Gabrielle O’Malley and Getachew Feleke
    Citation: BMC Health Services Research 2019 19:234