Quality, performance, safety and outcomes

Section edited by Koustuv Dalal and Howard Degenholtz

This section aims to publish studies on healthcare quality practice and improving patient care and its safety. The section also accepts articles on changes in the health status of an individual, group or population resulting from interventions of the health care team.

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  1. Research article

    Evaluating patient experiences in decentralised acute care using the Picker Patient Experience Questionnaire; methodological and clinical findings

    Decentralised acute care services have, through the establishment of municipality acute wards (MAWs), been launched in Norway. The aim is to provide treatment for patients who otherwise would need hospitalisat...

    Ann-Chatrin Linqvist Leonardsen, Vigdis Abrahamsen Grøndahl, Waleed Ghanima, Espen Storeheier, Anders Schönbeck, Thor-Asbjørn Løken, Nina Carine Mikkelsen Bakken, Guro Steine Letting, Réné Holst and Lars-Petter Jelsness-Jørgensen

    BMC Health Services Research 2017 17:685

    Published on: 29 September 2017

  2. Research article

    ‘Work it out’: evaluation of a chronic condition self-management program for urban Aboriginal and Torres Strait Islander people, with or at risk of cardiovascular disease

    Chronic diseases disproportionately burden Aboriginal and Torres Strait Islander people in Australia, with cardiovascular (CV) diseases being the greatest contributor. To improve quality of life and life expec...

    Kyly Mills, Michelle L. Gatton, Ray Mahoney and Alison Nelson

    BMC Health Services Research 2017 17:680

    Published on: 26 September 2017

  3. Research article

    New Zealand’s emergency department target – did it reduce ED length of stay, and if so, how and when?

    In 2009, the New Zealand government introduced a hospital emergency department (ED) target – 95% of patients seen, treated or discharged within 6 h - in order to alleviate crowding in public hospital EDs. Whil...

    Tim Tenbensel, Linda Chalmers, Peter Jones, Sarah Appleton-Dyer, Lisa Walton and Shanthi Ameratunga

    BMC Health Services Research 2017 17:678

    Published on: 26 September 2017

  4. Research article

    Moderate sensitivity and high specificity of emergency department administrative data for transient ischemic attacks

    Validation of administrative data case definitions is key for accurate passive surveillance of disease. Transient ischemic attack (TIA) is a condition primarily managed in the emergency department. However, pr...

    Amy Y. X. Yu, Hude Quan, Andrew McRae, Gabrielle O. Wagner, Michael D. Hill and Shelagh B. Coutts

    BMC Health Services Research 2017 17:666

    Published on: 18 September 2017

  5. Research article

    Mediation effects of medication information processing and adherence on association between health literacy and quality of life

    To examine whether medication related information processing defined as reading of over-the-counter drug labels, understanding prescription instructions, and information seeking—and medication adherence accoun...

    Sunmi Song, Seung-Mi Lee, Sunmee Jang, Yoon Jin Lee, Na-Hyun Kim, Hye-Ryoung Sohn and Dong-Churl Suh

    BMC Health Services Research 2017 17:661

    Published on: 16 September 2017

  6. Research article

    A review of Grey and academic literature of evaluation guidance relevant to public health interventions

    Public Health evaluation is essential to understanding what does and does not work, and robust demonstration of effectiveness may be crucial to securing future funding. Despite this, programs are often impleme...

    Sarah Denford, Charles Abraham, Margaret Callaghan, Peter Aighton, Frank De Vocht and Steven Arris

    BMC Health Services Research 2017 17:643

    Published on: 12 September 2017

  7. Research article

    An Australian general practice based strategy to improve chronic disease prevention, and its impact on patient reported outcomes: evaluation of the preventive evidence into practice cluster randomised controlled trial

    Implementing evidence-based chronic disease prevention with a practice-wide population is challenging in primary care.

    Mark Fort Harris, Sharon M. Parker, John Litt, Mieke van Driel, Grant Russell, Danielle Mazza, Upali W. Jayasinghe, Jane Smith, Chris Del Mar, Riki Lane and Elizabeth Denney-Wilson

    BMC Health Services Research 2017 17:637

    Published on: 8 September 2017

  8. Research article

    Assessing the impact of the introduction of an electronic hospital discharge system on the completeness and timeliness of discharge communication: a before and after study

    Hospital discharge summaries are a key communication tool ensuring continuity of care between primary and secondary care. Incomplete or untimely communication of information increases risk of hospital readmiss...

    Rajnikant L. Mehta, Bryn Baxendale, Katie Roth, Victoria Caswell, Ivan Le Jeune, Jack Hawkins, Haya Zedan and Anthony J. Avery

    BMC Health Services Research 2017 17:624

    Published on: 5 September 2017

  9. Research article

    Improving Emergency Department radiology transportation time: a successful implementation of lean methodology

    Emergency Department overcrowding has become a global problem and a growing safety and quality concern. Radiology and laboratory turnaround time, ED boarding and increased ED visits are some of the factors tha...

    Eveline A. Hitti, Ghada R. El-Eid, Hani Tamim, Rana Saleh, Miriam Saliba and Lena Naffaa

    BMC Health Services Research 2017 17:625

    Published on: 5 September 2017

  10. Research article

    The quality, safety and governance of telephone triage and advice services – an overview of evidence from systematic reviews

    Telephone triage and advice services (TTAS) are increasingly being implemented around the world. These services allow people to speak to a nurse or general practitioner over the telephone and receive assessmen...

    Rebecca Lake, Andrew Georgiou, Julie Li, Ling Li, Mary Byrne, Maureen Robinson and Johanna I. Westbrook

    BMC Health Services Research 2017 17:614

    Published on: 30 August 2017

  11. Research article

    The relationship between working conditions and self-rated health among medical doctors: evidence from seven waves of the Medicine In Australia Balancing Employment and Life (Mabel) survey

    Psychosocial job stressors, such as low control and high demands, have been found to influence the health and wellbeing of doctors. However, past research in this area has relied on cross-sectional data, which...

    Allison Milner, Katrina Witt, Matthew J. Spittal, Marie Bismark, Melissa Graham and Anthony D. LaMontagne

    BMC Health Services Research 2017 17:609

    Published on: 29 August 2017

  12. Research article

    Measurement properties of the Health Literacy Questionnaire (HLQ) among older adults who present to the emergency department after a fall: a Rasch analysis

    Health literacy is an important concept associated with participation in preventive health initiatives, such as falls prevention programs. A comprehensive health literacy measurement tool, appropriate for this...

    Rebecca L. Morris, Sze-Ee Soh, Keith D. Hill, Rachelle Buchbinder, Judy A. Lowthian, Julie Redfern, Christopher D. Etherton-Beer, Anne-Marie Hill, Richard H. Osborne, Glenn Arendts and Anna L. Barker

    BMC Health Services Research 2017 17:605

    Published on: 29 August 2017

  13. Research article

    Exploring the concurrent validity of the nationwide assessment of permanent nursing home residence in Denmark - A cross-sectional data analysis using two administrative registries

    Many register studies make use of information about permanent nursing home residents. Statistics Denmark (StatD) identifies nursing home residents by two different indirect methods, one based on reports from t...

    Anna Bebe, Anni Brit Sternhagen Nielsen, Tora Grauers Willadsen, Jens Søndergaard, Volkert Siersma, Dagný Rós Nicolaisdóttir, Jakob Kragstrup and Frans Boch Waldorff

    BMC Health Services Research 2017 17:607

    Published on: 29 August 2017

  14. Study protocol

    The KTx360°-study: a multicenter, multisectoral, multimodal, telemedicine-based follow-up care model to improve care and reduce health-care costs after kidney transplantation in children and adults

    Follow-up care after kidney transplantation is performed in transplant centers as well as in local nephrologist’s practices in Germany. However, organized integrated care of these different sectors of the Germ...

    L Pape, M de Zwaan, U Tegtbur, F Feldhaus, JK Wolff, L Schiffer, C Lerch, N Hellrung, V Kliem, G Lonnemann, HD Nolting and M Schiffer

    BMC Health Services Research 2017 17:587

    Published on: 23 August 2017

  15. Research article

    Improving preconception health and care: a situation analysis

    The purpose of this situation analysis was to explore the views of health and non-health professionals working with women of childbearing age on current and future delivery of preconception care in one Nationa...

    Ashley Goodfellow, John Frank, John McAteer and Jean Rankin

    BMC Health Services Research 2017 17:595

    Published on: 23 August 2017

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