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Organization, structure and delivery of healthcare

Section edited by  Stefano Bonacina, Marie Pierre Gagnon and Holly Lanham

This section aims to publish studies looking at how health care is planned, organized and structured, including in terms of relationships among personnel or departments, as well as research on the provision of healthcare to an individual, group, population or community.

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  1. Content type: Research article

    Influenza-like illnesses (ILIs) and lower respiratory tract infections (LRTIs) cause substantial morbidity and mortality worldwide.

    Authors: Cecilia Trucchi, Chiara Paganino, Andrea Orsi, Daniela Amicizia, Valentino Tisa, Maria Francesca Piazza, Domenico Gallo, Simona Simonetti, Bruno Buonopane, Giancarlo Icardi and Filippo Ansaldi

    Citation: BMC Health Services Research 2019 19:585

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  2. Content type: Research article

    Many countries have implemented standardized cancer patient pathways (CPPs) to reduce waiting times in cancer care and to ensure timely and quick diagnosis as well as treatment. Yet, no studies have explored t...

    Authors: Sara Delilovic, Henna Hasson, Mårten Åhström and Mia von Knorring

    Citation: BMC Health Services Research 2019 19:577

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  3. Content type: Research article

    Though much is known about the benefits attributed to medical scribes documenting patient visits (e.g., reducing documentation time for the provider, increasing patient-care time, expanding the roles of licens...

    Authors: Jennifer M. Van Tiem, Kenda R. Stewart Steffensmeier, Bonnie J. Wakefield, Greg L. Stewart, Nancy A. Zemblidge, Melissa J. A. Steffen and Jane Moeckli

    Citation: BMC Health Services Research 2019 19:574

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  4. Content type: Research article

    Historically, governmental hospital organisation consisted in a heterogeneous distribution of staff and a fragmented logistical organisation without cross-functionality or sharing of resources between departme...

    Authors: Isabelle Briatte, Caroline Allix-Béguec, Gérard Garnier and Mercédès Michel

    Citation: BMC Health Services Research 2019 19:554

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  5. Content type: Research article

    Healthcare middle managers play a central role in reducing harm, improving patient safety, and strengthening the quality of healthcare. The aim of this systematic review was to identify the present knowledge a...

    Authors: Trude Anita Hartviksen, Jessica Aspfors and Lisbeth Uhrenfeldt

    Citation: BMC Health Services Research 2019 19:546

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  6. Content type: Research article

    Emergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, respondin...

    Authors: Ann-Chatrin Leonardsen, Helge Ramsdal, Theresa M. Olasveengen, Jon E. Steen-Hansen, Fredrik Westmark, Andreas E. Hansen and Camilla Hardeland

    Citation: BMC Health Services Research 2019 19:545

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  7. Content type: Research article

    Presenteeism is the employee behaviour of physically attending work with reduced performance due to illness or for other reasons. Nurses are four times more likely to exhibit presenteeism compared to other occ...

    Authors: Juliana Nga Man Lui and Janice Mary Johnston

    Citation: BMC Health Services Research 2019 19:542

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  8. Content type: Research article

    Organizational readiness is a factor known to influence the predisposition of individuals within an organization to change. Based on Weiner’s organizational theory, the “Organizational Readiness for Implementi...

    Authors: M. Ruest, G. Léonard, A. Thomas, J. Desrosiers and M. Guay

    Citation: BMC Health Services Research 2019 19:535

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  9. Content type: Research article

    In the United States, primary care providers (PCPs) routinely balance acute, chronic, and preventive patient care delivery, including cancer prevention and screening, in time-limited visits. Clinical decision ...

    Authors: Melissa L. Harry, Anjali R. Truitt, Daniel M. Saman, Hillary A. Henzler-Buckingham, Clayton I. Allen, Kayla M. Walton, Heidi L. Ekstrom, Patrick J. O’Connor, JoAnn M. Sperl-Hillen, Joseph A. Bianco and Thomas E. Elliott

    Citation: BMC Health Services Research 2019 19:534

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  10. Content type: Research article

    In surgical teams, health professionals are highly interdependent and work under time pressure. It is of particular importance that teamwork is well-functioning in order to achieve quality treatment and patien...

    Authors: Birgitte Tørring, Jody Hoffer Gittell, Mogens Laursen, Bodil Steen Rasmussen and Erik Elgaard Sørensen

    Citation: BMC Health Services Research 2019 19:528

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  11. Content type: Research article

    The PRagmatic trial Of Video Education in Nursing homes (PROVEN) aims to test the effectiveness of an advance care planning (ACP) video intervention. Relatively little is known about the challenges associated ...

    Authors: Jennifer A. Palmer, Victoria A. Parker, Vincent Mor, Angelo E. Volandes, Lacey R. Barre, Emmanuelle Belanger, Phoebe Carter, Lacey Loomer, Ellen McCreedy and Susan L. Mitchell

    Citation: BMC Health Services Research 2019 19:527

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  12. Content type: Research article

    Linking process of care data from general practice (GP) and hospital data may provide more information about the risk of hospital admission and re-admission for people with type-2 diabetes mellitus (T2DM). Thi...

    Authors: Sarah Dennis, Jane Taggart, Hairong Yu, Bin Jalaludin, Mark F. Harris and Siaw-Teng Liaw

    Citation: BMC Health Services Research 2019 19:526

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  13. Content type: Research article

    Mental illness is a leading cause of illness and disability and around 75% of people suffering mental illness do not have access to adequate care. In Australia, nearly half the population experiences mental il...

    Authors: Steven A. Trankle and Jennifer Reath

    Citation: BMC Health Services Research 2019 19:524

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  14. Content type: Research article

    Liaison psychiatry services provide mental health care for patients in physical healthcare (usually acute hospital) settings including emergency departments. Liaison work involves close collaboration with acut...

    Authors: Keeble Jasmin, Andrew Walker, Elspeth Guthrie, Peter Trigwell, Alan Quirk, Jenny Hewison, Carolyn Czoski Murray and Allan House

    Citation: BMC Health Services Research 2019 19:522

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  15. Content type: Research article

    Approximately 3.5 million Americans are infected with the hepatitis C virus (HCV). Although many patients with HCV are asymptomatic, HCV is the leading cause of infection-related death in the U.S. With advance...

    Authors: Leah L. Zullig, Haresh L. Bhatia, Ziad F. Gellad, Mark Eatherly, Rochelle Henderson and Hayden B. Bosworth

    Citation: BMC Health Services Research 2019 19:521

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  16. Content type: Research article

    World Health Organization (WHO) has created an essential list of in-vitro diagnostics. Supply chain management (SCM) is said to be the vehicle that ensures that developed point-of-care (POC) tests reach their ...

    Authors: Desmond Kuupiel, Vitalis Bawontuo, Paul K. Drain, Nonjabulo Gwala and Tivani P. Mashamba-Thompson

    Citation: BMC Health Services Research 2019 19:519

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  17. Content type: Research article

    As health care strives towards the Triple Aim of improved population health, patient experience, and reduced costs, an organization’s readiness for change may be a key factor. The concept refers to the collect...

    Authors: Marie Höjriis Storkholm, Carl Savage, Mesfin Kassaye Tessma, Jannie Dalby Salvig and Pamela Mazzocato

    Citation: BMC Health Services Research 2019 19:517

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  18. Content type: Research article

    Emergency department (ED) crowding and prolonged length of stay (LOS) are associated with delays in treatment, adverse outcomes and decreased patient satisfaction. Hospital restructuring and mergers are often ...

    Authors: Ida Mentzoni, Stig Tore Bogstrand and Kashif Waqar Faiz

    Citation: BMC Health Services Research 2019 19:506

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  19. Content type: Research article

    There is a call for sexual health services to support young people achieve sexual wellbeing in addition to treating or preventing sexual ill-health. Progress towards realising this ambition is limited. This st...

    Authors: Katie Shearn, Hilary Piercy, Peter Allmark and Julia Hirst

    Citation: BMC Health Services Research 2019 19:503

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  20. Content type: Research article

    Trust has been introduced as the cornerstone of the public and health providers’ relation. Public trust in primary health care (PHC) is crucial and must be measured. The aim of this study was to develop and va...

    Authors: Homayoun Sadeghi-Bazargani, Mostafa farahbakhsh, Jafar Sadegh Tabrizi, Zahra Zare and Mohammad Saadati

    Citation: BMC Health Services Research 2019 19:502

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  21. Content type: Research article

    Amid the current burden of non-communicable (NCD) diseases in Malaysia, there is a growing demand for more efficient service delivery of primary healthcare. A complex intervention is proposed to improve NCD ma...

    Authors: Lee Lan Low, Fathullah Iqbal Ab Rahim, Mohammad Zabri Johari, Zalilah Abdullah, Siti Hajar Abdul Aziz, Nur Ajeerah Suhaimi, Norrafizah Jaafar, Ainul Nadziha Mohd Hanafiah, Yuke Lin Kong, Siti Haniza Mahmud, Mohamad Zaidan Zulkepli, Komathi Perialathan, Norazlin Muharam, Nur Hani Zainudin, Zaikiah Mohd Zin, Norazilah Mohd Roslan…

    Citation: BMC Health Services Research 2019 19:497

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  22. Content type: Research article

    Although there is evidence with respect to the effectiveness of Chronic Care Model (CCM)-based programs in terms of improved patient outcomes, less attention has been given to the effect of high-quality care o...

    Authors: Lotte Vestjens, Jane M. Cramm and Anna P. Nieboer

    Citation: BMC Health Services Research 2019 19:496

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  23. Content type: Research article

    Patient information sharing between hospitals and community pharmacies is generally insufficient. Since August 2013, the pharmacy department of Kyoto University Hospital has initiated and mediated a collaborat...

    Authors: Miwa Hinata, Kikuko Miyazaki, Hiroshi Okada and Takeo Nakayama

    Citation: BMC Health Services Research 2019 19:487

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  24. Content type: Study protocol

    Facing the increasing cancer incidence and cancer survivorship, many national strategic cancer plans have identified cancer care coordination as a priority for health service improvement. However, the high var...

    Authors: F. Colombani, M. Sibé, M. Kret, B. Quintard, A. Ravaud and F. Saillour-Glénisson

    Citation: BMC Health Services Research 2019 19:483

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  25. Content type: Research article

    Theoretical models have sought to comprehend and conceptualise how people seek help from health professionals but it is unclear if such models apply to urgent care. Much previous research does not explain the ...

    Authors: Joanne Turnbull, Catherine Pope, Jane Prichard, Gemma McKenna and Anne Rogers

    Citation: BMC Health Services Research 2019 19:481

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  26. Content type: Research article

    Attention to culture and its impact on health care can improve the quality of care given, add to our understanding of health care among culturally diverse populations, and encourage a more holistic approach to...

    Authors: Nina Sivertsen, Ann Harrington and Mohammad Hamiduzzaman

    Citation: BMC Health Services Research 2019 19:477

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  27. Content type: Research article

    Although workers’ health surveillance is an important preventive activity, it is not regularly performed. In addition to the occupational physician, the management of occupational health services can also be i...

    Authors: Felicia S. Los, Carel T. J. Hulshof and Judith K. Sluiter

    Citation: BMC Health Services Research 2019 19:473

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  28. Content type: Technical advance

    ADHD affects some individuals throughout their lifespan, yet service provision for adults in the United Kingdom (UK) is patchy. Current methods for mapping health service provision are resource intensive, do n...

    Authors: Anna Price, Astrid Janssens, Susan Dunn-Morua, Helen Eke, Philip Asherson, Tony Lloyd and Tamsin Ford

    Citation: BMC Health Services Research 2019 19:468

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  29. Content type: Research article

    A growing body of evidence supports the link between hospital organisational culture and health outcomes. Organisational culture is thus an essential consideration for hospital accreditation, a practice of sys...

    Authors: Ellie Bostwick Andres, Wei Song, Catherine Mary Schooling and Janice Mary Johnston

    Citation: BMC Health Services Research 2019 19:467

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  30. Content type: Research article

    Contingency management (CM) is one of the only behavioral interventions shown to be effective for the treatment of opioid use disorders when delivered alone and in combination with pharmacotherapy. Despite ext...

    Authors: Sara J. Becker, Kelli Scott, Cara M. Murphy, Melissa Pielech, Samantha A. Moul, Kimberly R. Yap and Bryan R. Garner

    Citation: BMC Health Services Research 2019 19:466

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  31. Content type: Research article

    The healthcare systems in the western world have in recent years faced major challenges caused by demographic changes and altered patterns of diseases as well as political decisions influencing the organisatio...

    Authors: Helle Riisgaard, Jette V. Le, Jens Søndergaard, Maria Munch, Loni Ledderer and Line B. Pedersen

    Citation: BMC Health Services Research 2019 19:464

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  32. Content type: Research article

    Blunt chest injury can lead to significant morbidity and mortality if not treated appropriately. A blunt chest injury care bundle was to be implemented at two sites to guide care.

    Authors: Sarah Kourouche, Tom Buckley, Connie Van, Belinda Munroe and Kate Curtis

    Citation: BMC Health Services Research 2019 19:461

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  33. Content type: Research article

    Wait time, defined as time spent in the waiting and exam rooms waiting to see a provider, is a key quality metric in a number of national patient experience surveys. However, the literature on wait time does n...

    Authors: Holly Chu, Robert A. Westbrook, Sarah Njue-Marendes, Thomas P. Giordano and Bich N. Dang

    Citation: BMC Health Services Research 2019 19:459

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  34. Content type: Research article

    Schwartz Center Rounds® (henceforce Rounds) were developed in the United States (US) in 1995 to provide a regular, structured time and safe place for staff to meet to share the emotional, psychological and soc...

    Authors: Mary Leamy, Ellie Reynolds, Glenn Robert, Cath Taylor and Jill Maben

    Citation: BMC Health Services Research 2019 19:457

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  35. Content type: Research article

    Control of obesity is an important priority to reduce the burden of chronic disease. Clinical guidelines focus on the role of primary healthcare in obesity prevention. The purpose of this scoping review is to ...

    Authors: Claire Pearce, Lucie Rychetnik, Sonia Wutzke and Andrew Wilson

    Citation: BMC Health Services Research 2019 19:453

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  36. Content type: Research article

    Through the Choosing Wisely Canada (CWC) campaign, national medical specialty societies have released hundreds of recommendations against health care services that are unnecessary, i.e. present little to no be...

    Authors: Zachary Bouck, Ciara Pendrith, Xi-Kuan Chen, Jennifer Frood, Ben Reason, Tanya Khan, Alicia Costante, Kyle Kirkham, Karen Born, Wendy Levinson and R. Sacha Bhatia

    Citation: BMC Health Services Research 2019 19:446

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  37. Content type: Research article

    Acute intermittent porphyria (AIP) is an inherited metabolic disease with low clinical penetrance caused by mutations in the hydroxymethylbilane (HMBS) gene. Although most patients experience little or no symptom...

    Authors: Marte H. Hammersland, Aasne K. Aarsand, Sverre Sandberg and Janice Andersen

    Citation: BMC Health Services Research 2019 19:444

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  38. Content type: Research article

    Rising workload in general practice has been a recent cause for concern in several countries; this is also the case in Norway. Long working hours and heavy workload seem to affect recruitment and retention of ...

    Authors: Tone Morken, Ingrid Keilegavlen Rebnord, Kjell Maartmann-Moe and Steinar Hunskaar

    Citation: BMC Health Services Research 2019 19:434

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  39. Content type: Research article

    A comprehensive disease management programme (DMP) with a central role for general practitioners (GPs) is needed to improve heart failure (HF) care. However, previous research has shown that GPs have mixed exp...

    Authors: Miek Smeets, Sofia Zervas, Hanne Leben, Mieke Vermandere, Stefan Janssens, Wilfried Mullens, Bert Aertgeerts and Bert Vaes

    Citation: BMC Health Services Research 2019 19:432

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  40. Content type: Research article

    With increased international migration, language barriers are likely becoming more relevant in primary care. The aim of this study was to investigate the language barrier in paediatric and adult primary care, ...

    Authors: Fabienne N. Jaeger, Nicole Pellaud, Bénédicte Laville and Pierre Klauser

    Citation: BMC Health Services Research 2019 19:429

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  41. Content type: Research article

    Medication non-adherence is a major contributor to poor outcomes in diabetes. Previous research has shown an association between use of mail order pharmacy delivery and better medication adherence, but little ...

    Authors: Julie A. Schmittdiel, Cassondra J. Marshall, Deanne Wiley, Christopher V. Chau, Connie M. Trinacty, J. Frank Wharam, O. Kenrik Duru, Andrew J. Karter and Susan D. Brown

    Citation: BMC Health Services Research 2019 19:422

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  42. Content type: Research article

    Nurse managers encounter a wide range of ethical problems related to patients, staff, the organisation and themselves. However, little is known about the methods they use to try to solve these problems. In thi...

    Authors: Elina Aitamaa, Riitta Suhonen, Pauli Puukka and Helena Leino-Kilpi

    Citation: BMC Health Services Research 2019 19:417

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  43. Content type: Research article

    Wales introduced a soft opt-out organ donation system on 1st December 2015 with the aim of improving consent rates. In the first 18 months consent rates improved but the difference could not solely be attribut...

    Authors: Jane Noyes, Leah Mclaughlin, Karen Morgan, Abigail Roberts, Bethan Moss, Michael Stephens and Phillip Walton

    Citation: BMC Health Services Research 2019 19:414

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  44. Content type: Research article

    While several studies have tracked the care paths of patients in the early phases of stroke recovery, studies examining the transition from inpatient to outpatient rehabilitation are lacking. Examining this tr...

    Authors: Shannon Janzen, Magdalena Mirkowski, Amanda McIntyre, Swati Mehta, Jerome Iruthayarajah and Robert Teasell

    Citation: BMC Health Services Research 2019 19:399

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  45. Content type: Research article

    A training opportunity in which ongoing education is encouraged is one of the determinants in recruiting and retaining nurses in home-visit nursing care agencies. We investigated the association between ensuri...

    Authors: Noriko Morioka, Suguru Okubo, Yoshie Yumoto and Yasuko Ogata

    Citation: BMC Health Services Research 2019 19:398

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  46. Content type: Study protocol

    Australia is one of many nations struggling with the challenges of delivering quality primary health care (PHC) to increasing numbers of refugees. The OPTIMISE project represents a collaboration between 12 org...

    Authors: Grant Russell, Nilakshi Gunatillaka, Virginia Lewis, I-Hao Cheng, Joanne Enticott, Geraldine Marsh, Shiva Vasi, Jenny Advocat, Hyun Song, Shoko Saito, Sue Casey, Mitchell Smith and Mark Harris

    Citation: BMC Health Services Research 2019 19:396

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  47. Content type: Research article

    Traditionally, the care of infants in neonatal care units has been professionally centered, paying less attention to family support. In recent years, many interventions have been developed to improve family-ce...

    Authors: Mirka Toivonen, Liisa Lehtonen, Sari Ahlqvist-Björkroth and Anna Axelin

    Citation: BMC Health Services Research 2019 19:394

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