Table 2 Eight operational tenets of PCC and resident safety as described in the Dutch quality framework for nursing home care

Person-centred care

 1. Healthcare workers approach residents with kindness, consideration and respect

 2. Care & well-being plan: created with the involvement of residents and their informal care givers carecarecaregivers

 3. Care & well-being plan: drafted within six weeks

 4. Care & well-being plan: based on familiarity with residents (wants, needs, preferences)

 5. Care is provided in accordance with care & well-being plan

 6. Multidisciplinary collaboration

 7. Evaluation of care & well-being plan (together with residents/informal caregivers)

 8. Needs and desires of the resident form the basis of care

Resident safety

 1. Agreements around safe, responsible care provision and mutual learning

 2. Health risks to residents are identified and made explicit

 3. Resident Incident Reports (RIR) and Employee Incident Reports (EIR)

 4. Follow-up on IR/EIR

 5. Employees trained and competent vis-à-vis restricted procedures

 6. Policies for medication safety and administration

 7. Care and Constraint: reduced use of freedom-restricting measures

 8. Hygienic work practices and infection prevention