Table 2 The factor coefficients of individual items after Promax rotation in PAF of drafted IPCAT

19

Summarized what was discussed.

.938

17

Assessed client’s understanding of the problem

.912

20

Acknowledged the client and closed the interview.

.863

18

Provided time for the client to ask questions.

.571

13

Posture and gesture of the provider showed care and concern.

.946

03

Conducted small talk and creation of a friendly environment.

.908

14

Maintained eye contact appropriately when talking with the client.

.757

16

Used facial expressions.

.719

02

Introduced himself or herself.

.491

01

Greeted warmly and showed interest.

.410

11

Elicited relevant client’s beliefs, concerns and expectations

-

-

-

-

-

21

Clarified details as necessary with more specific closed ended questions.

.967

25

Moved effectively to additional questions

.931

09

Open ended vs close ended questions used during the interview.

.718

08

Clarity of the questions asked.

.444

15

Used empathy to build relationship with the client.

.771

12

Responded explicitly to the client statements about ideas, feelings, and values.

.571

24

Listened effectively to client’s responses.

.543

22

Did not interrupt the client when the client was talking.

.487

04

Used appropriate vocal tone and volume, pace for situations.

.952

06

Explained using words/ terms that are easy for the patient to understand.

.688

23

Used short sentences instead of long sentences

.620

05

Used words that show care and concern throughout the interview.

.616