Table 3 Characteristics of articles included in the meta-analysis
From: Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
Article name | Dimensions mean score | Overall mean score | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Perception | Expectation | Total | ||||||||||
Tangibility | Reliability | Responsiveness | Assurance | Empathy | Tangibility | Reliability | Responsiveness | Assurance | Empathy | Perception | Expectation | |
Tabibi et al. | 3.70 ±0.52 | 3.36 ±0.43 | 3.39 ±0.51 | 3.49 ±0.60 | 3.44 ±0.61 | 4.57 ±0.48 | 4.50 ±0.52 | 4.59 ±0.58 | 4.23 ±0.44 | 4.65 ±0.49 | 3.47 ±0.29 | 4.50 ±0.23 |
Gap (P- E) | -0.87 | -1.13 | -1.20 | -0.74 | -1.21 | Â | Â | Â | Â | Â | -1.03 | |
Havasbeigi et al. | 3.13 ±0.41 | 2.79 ±0.36 | 2.62 ±0.35 | 2.67 ±0.23 | 2.72 ±0.34 | 4 ±0.21 | 3.95 ±0.28 | 3.84 ±0.38 | 4.03 ±0.36 | 3.86 ±0.39 | 2.78 ±0.21 | 3.93 ±0.19 |
Gap (P- E) | -0.87 | -1.16 | -1.22 | -1.36 | -1.14 | Â | Â | Â | Â | Â | -1.15 | |
Ghobadi et al. | 3.94± 0.22 | 4.34 ±0.19 | 4.19 ±0.18 | 4.35 ±0.19 | 3.92 ±0.21 | 4.79 ±0.17 | 4.88 ±0.11 | 4.77 ±0.14 | 4.79 ±0.19 | 4.77 ±0.20 | 4.15 ±0.14 | 4.80 ±0.11 |
Gap (P- E) | -0.85 | -0.54 | -0.57 | -0.44 | -0.87 | Â | Â | Â | Â | Â | -0.65 | |
Bastani et al. | 3.31 ±0.88 | 3.27 ±0.88 | 2.78 ±0.92 | 3.35 ±0.92 | 2.85 ±1 | 3.78 ±0.95 | 3.86 ±0.96 | 3.57 ±1.17 | 3.93 ±0.93 | 3.63 ±0.95 | 3.61 ±0.68 | 4.18 ±0.74 |
Gap (P- E) | -0.47 | -0.59 | -0.70 | -0.58 | -0.78 | Â | Â | Â | Â | Â | -0.57 | |
Khaki et al. | 3.69 ±0.91 | 3.82 ±0.94 | 3.71 ±1.02 | 3.66 ±0.97 | 3.42 ±0.95 | 4.27 ±0.72 | 4.61 ±0.84 | 4.53 ±0.71 | 4.39 ±0.69 | 4.40 ±0.71 | 3.66 ±0.71 | 4.44 ±0.52 |
Gap (P- E) | -0.58 | -0.79 | -0.82 | -0.73 | -0.98 | Â | Â | Â | Â | Â | -0.78 | |
Haghshenas et al. | 3.72 ±0.55 | 3.59 ±0.61 | 3.46 ±0.66 | 3.59± 0.66 | 3.54 ±0.64 | 4.41 ±0.47 | 4.43 ±0.48 | 4.43 ±0.46 | 4.44 ±0.45 | 4.34 ±0.48 | 3.58 ±0.38 | 4.41 ±0.24 |
Gap (P- E) | -0.69 | -0.83 | -0.97 | -0.85 | -0.81 | Â | Â | Â | Â | Â | -0.83 | |
Farrokhi et al. | 3.16 ±0.81 | 3.23 ±0.90 | 3.01 ±1 | 3.35 ±1.23 | 3.26 ±0.93 | 4.81 ±0.32 | 4.80 ±0.39 | 4.71 ±0.40 | 4.80 ±0.32 | 4.68 ±0.47 | 3.20 ±0.86 | 4.76 ±0.30 |
Gap (P- E) | -1.64 | -1.56 | -1.70 | -1.45 | -1.42 | Â | Â | Â | Â | Â | -1.55 | |