Table 2 Main outcomes of pharmacists’ practices adapting to the COVID-19 pandemic

Tortajada-Goitia B, et al., 2020 [15]

Implementation of pharmaceutical teleconsultations before delivery of medications (87.6%)

Hoti K, et al., 2020 [4]

Pharmacists were actively involved in counselling and educating patients in regard to COVID-19 treatments (91.7%)

The pharmacy is cleaned and disinfected every day regularly (76.9%)

Distance between pharmacy staff and patients is 2 m (67.0%)

No more than one patient is allowed in the pharmacy at the same time (61.0%)

Persons who are not pharmacy staff are not allowed to enter inside areas of the pharmacy (54.5%)

Hussain I, et al., 2020 [31]

Avoid unnecessary close contact and practice social distancing and keep at least 1-m distance from patients and other healthcare workers (95.7%)

Abdel Jalil M, et al., 2020 [32]

Educating citizens about the nature of the disease in general (93.8%)

Distributing awareness brochures about COVID-19 disease (30.3%)

ElGeed H, et al., 2021 [7]

Disinfect the work area like counter, touch screens, telephone handset, keyboard, etc. (94.2%)

Keep the recommended distance (> 1.5 m) between you and your customers/patients (93.6%)

Receive questions from customers/patients about the symptoms of COVID-19 infection (84.2%)

Meghana A, et al., 2021 [33]

Patient communication materials prepared and distributed (41.7%)

Bahlol M, et al., 2021 [5]

Surfaces cleaned regularly (99.5%)

Patient education on common COVID-19 symptoms (98.2%)

Physical distance (95.5%)

Prevention of customer crowding (94.7)

Define a specific area for customers having suspected symptoms (64.0%)

Home delivery service (49.1%)

Wang R, et al., 2021 [34]

Medication recommendations for patients with COVID-19 (66.7%)

Sum ZZ, et al., 2021 [6]

Frequently touched surfaces such as countertops were cleaned regularly (95.6%)

Social distancing methods (83.9%)

Limiting the number of patients (65.7%)

Adequate consultation with social distancing (57.7%)

Provided restricted sections of the pharmacy for COVID-19 suspected patients (35.0%)

Zaidi STR, et al., 2021 [35]

Limited customers are allowed in a given time to maintain social distancing rules (80.6%)

Do’s and Don’ts and clear instructions for customers are placed at the entrance of pharmacy using a visible poster (74.8%)

Physical barriers are in place to ensure only limited customers are allowed at any given time to enforce social distancing (52.4%)

Muhammad K, (2021) [36]

Educate and inform patients regarding COVID-19 disease (84.7%)

Baratta F, et al., 2021 [13]

Created separate entrance and exit for the clients (93.7%)

Surfaces in the pharmacy are regularly sanitized (90.9%)

Yerram P, et al., 2021 [16]

Implemented via telemedicine to patient (93.7%)

Jovičić-Bata J, et al., 2021 [37]

Limiting the number of units per purchase for clients to overcome the shortages of safety equipment, dietary products and medicines (85.4%)

Akour A, et al., 2021 [17]

Community pharmacists you visited compliant with preventative measures including social distancing, wearing gloves and masks (80.7%)

Home delivery services (55.0%)

Community pharmacist provided medical advice about your over-the-counter medications (50.3%)

Phone consultations (30.2%)

Community pharmacy that you visited had an isolation room for patients with suspected COVID-19 (7.9%)

Giua C, et al., 2021 [12]

Continuous disinfection of working surfaces (89.9%)

Telephone consultation implementation (59.2%)

Home medicine delivery service through independent pharmacy organization (44.4%)

Elsayed AA, et al., 2021 [8]

Counseling inside pharmacy (96.4%)

Regular sanitization for surfaces (89.8%)

Home delivery (64.2%)

Printed poster or flyers (33.7%)

Nguyen HTT, et al., 2021 [38]

Whether or not customers have asked questions involving COVID-19 (89.4%)

Maintain at least one-meter distance between pharmacists and customers (85.2%)

Deliver medicines to customers’ doors (42.0%)

Novak H, et al., 2021 [10]

Complete disinfection of working areas (82.1%)

Frequent counseling activities related to public health issues such as preventive measures against COVID-19 infection (77.4%)

Home delivery (26.7%)

Online counseling (17.8%)

Wang D, et al., 2021 [19]

COVID-19 medication-related problems (23.5%)

Kambayashi D, et al., 2021 [3]

Ventilate the room regularly (95.5%)

Disinfect indoor items and equipment (88.7%)

Alert and educate patients about COVID-19 (67.5%)

Online medication and drug delivery (67.5%)

Limit the number of patients allowed into the pharmacy (19.0%)

Yılmaz ZK, et al., 2021 [11]

Made arrangements to keep a distance of at least 1–2 m between patients (89.3%)

Gave training on personal protection precautions against COVID-19 (85.0%)

After each customer we wipe and disinfect the pharmacy counter (56.7%)

Al-Daghastani T, et al., 2021 [39]

Pharmacist is committed to social distancing (86.5%)

Corrected false information about the COVID-19 pandemic (76.2%)

Kua KP, et al., 2021 [18]

Restricted the number of customers allowed to enter the pharmacy (63.0%)

Using the pharmacy social media site to provide health-related advice and updates on COVID-19 (41.5%)

Medication delivery (39.3%)

Drive-through medication services for customers (33.3%)

Remote consultations (31.1%)

Kassem AB, et al., 2021 [9]

Patient consultation (55.9%)

Daily sanitization (35.4%)

Home delivery (20.0%)

Social distancing (10.0%)

Using printed materials to offer COVID-19 awareness (6.8%)

Elayeh E, et al., 2021 [40]

Source of information regarding COVID-19 (43.4%)

Okuyan B, et al., 2021 [41]

Responding questions related to COVID-19 (86.3%)

Mukattash TL, et al., 2022 [42]

Obtained medical advice about medication from the community pharmacist (48.8%)

Supplied with a treatment management plan (29.7%)

Patel J, et al., 2022 [43]

After the conversation with the pharmacist, felt more knowledgeable about managing coronavirus signs and symptoms (90.0%)

Alnajjar MS, et al., 2022 [44]

Educated their patients about COVID-19 (25.7%)

Provided information to the public about ways of reducing COVID-19 transmission as well as offered home delivery service (14.3%)