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Table 1 Quality Themes for hospital-based physiotherapy

From: A framework to improve quality of hospital-based physiotherapy: a design-based research study

Quality Themes Inside-Out

Quality Themes Outside-In

The department of hospital-based physiotherapy:

The quality of hospital-based physiotherapy is characterised by:

has a culture of continuous learning, improvement and open dialogue

a human approach

ensures the promotion of staff expertise that is consistent with the demand for care

context-specific and up-to-date applicable knowledge and expertise

uses a planning & control cycle to work on achieving its goals in the short, medium and long term, with a policy plan that fits within the frameworks of organisational policy

providing the right care in the right place at the right time

forms an integral part of the overall patient and hospital process

a proactive departmental policy in which the added value for the hospital is transparent

implements a patient-oriented policy

professional development and innovation based on a vision on science and developments in care

systematically ensures that the physiotherapeutic interventions undertaken by its employees are of the highest possible quality

easy access and awareness of one’s own and others’ position within the interdisciplinary cooperation

collects feedback on its performance from stakeholders and staff and takes action that is based on this feedback

ensuring a continuum of care with the inclusion of pre-and post-clinical care of patients