From: A framework to improve quality of hospital-based physiotherapy: a design-based research study
Quality Themes Inside-Out | Quality Themes Outside-In |
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The department of hospital-based physiotherapy: | The quality of hospital-based physiotherapy is characterised by: |
has a culture of continuous learning, improvement and open dialogue | a human approach |
ensures the promotion of staff expertise that is consistent with the demand for care | context-specific and up-to-date applicable knowledge and expertise |
uses a planning & control cycle to work on achieving its goals in the short, medium and long term, with a policy plan that fits within the frameworks of organisational policy | providing the right care in the right place at the right time |
forms an integral part of the overall patient and hospital process | a proactive departmental policy in which the added value for the hospital is transparent |
implements a patient-oriented policy | professional development and innovation based on a vision on science and developments in care |
systematically ensures that the physiotherapeutic interventions undertaken by its employees are of the highest possible quality | easy access and awareness of one’s own and others’ position within the interdisciplinary cooperation |
collects feedback on its performance from stakeholders and staff and takes action that is based on this feedback | ensuring a continuum of care with the inclusion of pre-and post-clinical care of patients |