Table 1 Characteristics of the interviewees
Field | ID | Organization | Certification (in the order in which they are mentioned) | Gender | Age | Brief description of the organization | Interview type |
|---|---|---|---|---|---|---|---|
Long-term care | 1 | CGSC | Certified social worker, Mental health social worker, Care Manager | F | 60’s | This CGSC was located in one of the large housing complexes. It received 500–600 consultations a month from individuals and their families, of which approximately 10 cases were ongoing. There were eight staff members | Face to face |
2 | CGSC | Certified social worker, Care Manager | M | 50’s | This CGSC was located on the ground floor of a large geriatric institution. The interview was accompanied by one staff member, whose certification was a care manager, and who was a female in her 40’s | Face to face | |
3 | CGSC | Certified social worker, Mental health social worker, Care Manager | F | 40’s | This CGSC was located on the ground floor of a geriatric institution. There were six staff members. 60% of consultations involved long-term care insurance, and the rest involved medical care and rights protection | Face to face | |
Public sector | 4 | City Office | Certified psychiatrist | F | 50’s | She was a part-time psychiatrist who consulted city officers on one case per hour. The subject person was met only once at the health center or at home, accompanied by the city officers | Online |
5 | Association of mental health social worker | Mental health social worker | M | 50’s | If a person who had been arrested and charged was likely to have a mental health challenge, the lawyer would ask the association to formulate a support plan | Online | |
Private | 6 | Social welfare council | Teacher’s license | M | 40’s | It supported local residents by supporting the activities of volunteer groups, civic organizations, and non-profit organizations | Face to face |
7 | Homeless support (NPO) | Teacher’s license, Social work officer | M | 30’s | It ran a free and low-cost accommodation for people on welfare payment that had nowhere to live and assisted with flat transfers as well as employment. There were 22 rooms, with approximately 30 new users every year | Online | |
General Hospital | 8 | General hospital (not MCD) | Medical social worker | F | 20’s | It was the consulting office of the regional core general hospital (approximately 300 beds), and it received requests from doctors and nurses. Each staff member was responsible for approximately 50 inpatients and outpatients at any time. It had eight staff members | Face to face |
9 | General hospital (MCD) | Mental health social worker, Certified social worker | F | 40’s | It was the consulting office of the regional core hospital (550 beds), which was certified as an MCD. In addition to consultation, they promoted regional cooperation and provided training as an MCD. It had six staff members | Online |