Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations

Table 1 Sociodemographics of patients seen in general surgery outpatient clinic from 2008 to 2018

Demographics	Patients seen (n = 17,632) No. (%)
Age, average (standard deviation), years	52.5 (15.3)
Gender
Female
Male	11,412 (64.7)
Race/Ethnicity
Hispanic	1153 (6.5)
Non-Hispanic Black	3053 (17.3)
Non-Hispanic Asian	3285 (18.6)
Non-Hispanic White	4535 (25.7)
Non-Hispanic Other	5280 (30.0)
Unknown or Decline to States	326 (1.8)
Primary language
English	11,695 (66.3)
Spanish	3303 (18.7)
Cantonese	1320 (7.5)
Other language	1166 (6.6)
Unknown	148 (0.84)
Family size
One member	14,305 (81.1)
Two members	1807 (10.3)
Three members	678 (3.9)
Four members	521 (3.0)
Greater than four members	321 (1.8)
Income source
Professional/technical^a	343 (2.0)
Labor/production^b	1144 (6.5)
Service/sales	2148 (12.2)
Retirement income	336 (1.9)
Disability income	822 (4.7)
General or public assistance	1023 (5.8)
Other^c	1049 (6.0)
None	10,767 (61.1)

^aThis is inclusive of executive, administrative, managerial, professional, technical and related support)
^bThis is inclusive of production, inspection, repair, craft, handlers, helpers, labors, and transportation
^cThis is inclusive of Veteran Affairs benefits, interest, dividends, rent, child support, alimony, etc.

ISSN: 1472-6963