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Table 3 Rate of virtual health resource use within PACTs before and after COVID-19 pandemic onset

From: Primary care virtual resource use prior and post COVID-19 pandemic onset

Parameter

Estimate

SE

df

t

p

95% CI

LB

UB

Inbound SM received from patients

 Baseline Mean

.1430

.0101

151.922

14.122

.000

.1230

.1630

 Pre-COVID slope

.0032

.0011

1120.468

2.981

.003

.0011

.0053

 Change in slopes pre-to-post COVID

.0078

.0016

1121.456

4.855

.000

.0047

.0110

Outbound SM sent by providers

 Baseline Mean

.1080

.0010

159.782

10.903

.000

.0884

.1275

 Pre-COVID slope

.0052

.0011

1120.151

4.682

.000

.0030

.0074

 Change in slopes pre-to-post COVID

.0037

.0017

1121.233

2.244

.025

.0005

.0070

Telephone encounters

 Baseline Mean

.3969

.0124

220.932

31.931

.000

.3724

.4213

 Pre-COVID slope

.0078

.0018

1107.346

4.438

.000

.0044

.0113

 Change in slopes pre-to-post COVID

.0105

.0026

1108.689

3.978

.000

.0053

.0157

Telehealth visits

 Baseline Mean

.1002

.0094

234.479

10.695

.000

.0817

.1186

 Pre-COVID slope

.0084

.0014

1082.919

6.003

.000

.0057

.0111

 Change in slopes pre-to-post COVID

.0356

.0021

1084.118

17.087

.000

.0315

.0397

RxRefill requests

 Baseline Mean

.7214

.0289

207.515

24.935

.000

.6643

.7784

 Pre-COVID slope

.0046

.0039

1104.845

1.178

.239

−.0031

.0124

 Change in slopes pre-to-post COVID

−.0018

.0059

1106.341

−.302

.763

−.0133

.0098

  1. Pre-COVID slope = slope of change over the course of 6 months pre-COVID related changes to care. Change in slopes pre-to-post COVID = change in slope of change over the course of 6 months post-COVID relative to 6 months slope of change pre-COVID