Skip to main content

Table 4 Technology acceptance and user experiences – Patients and Healthcare providers

From: Evaluation of the nation-wide implementation of ALS home monitoring & coaching: an e-health innovation for personalized care for patients with motor neuron disease

 

(Totally) Agree

Neutral

(Totally) Disagree

%

%

%

Panel A – Patients

Attitude

 I find the time it takes to answer the questions in the app is worth it

67.2

20.9

11.9

 I find it important that the option of home monitoring is offered to patients with ALS

80.6

13.4

6.0

 The usability of the app is an important determinant in my choice to use the app or not

80.6

16.4

3.0

 The attractiveness of the app is an important determinant in my choice to use the app or not

32.9

40.3

26.9

 I think it is good to use ALS H&C for my care

79.1

16.4

4.5

 I like using ALS H&C for my care

64.2

35.8

0.0

 I find the use of ALS H&C in my care helpful for my care

59.7

31.3

9.0

 I find the use of ALS H&C in my care burdensome

6.0

17.9

76.1

 I find the use of ALS H&C in my care time consuming

7.5

16.4

76.1

I think the care I receive with ALS H&C is better than the care I received without this care concept

35.8

41.8

22.4

 

Yes

No, just right

No

%

%

%

I find the frequency of the well-being measurements too high

52.2

47.8

0.0

I find the frequency of the weight measurements too high

16.4

83.6

0.0

I find the frequency of the ALSFRS-R measurements too high

4.5

95.5

0.0

I find the frequency of the feedback of my healthcare coach on my measurements too low

16.4

83.6

0.0

Perceived (Technology) Control

 I can decide for myself whether to use ALS H&C

82.1

4.5

13.5

 I experience more control over my care with ALS H&C

55.5

29.9

14.9

 

Yes

Sometimes

No

%

%

%

I can use the ALS H&C app without assistance from others

89.6

4.5

6.0

I let other healthcare providers (e.g., my GP) have a look in the app

28.4

6.0

65.7

 

(Totally) Agree

Neutral

(Totally) Disagree

Perceived usefulness

%

%

%

I find the app useful

76.1

17.9

5.6

I find the app insightful

83.6

11.9

4.5

I find the measurements informative

70.2

22.4

7.5

I find the measurements insightful

71.6

22.4

6.0

I find the messages/feedback I receive from the healthcare coach in the app easy to understand

80.6

19.4

0.0

I find the messages/feedback I receive from the healthcare coach in the app informative

70.2

29.9

0.0

I find the messages/feedback I receive from the healthcare coach in the app useful

71.7

28.4

0.0

I find the e-mails I receive to remind me I need to complete the measurements useful

79.1

14.9

6.0

Perceived ease of use

 I found it easy to install the app

62.0

22.5

15.5

 I find logging into the app difficult

9.8

22.5

67.6

 I find logging into the app is slow

29.6

32.4

38.0

 I find it easy to operate the app

76.0

19.7

4.2

 I find it easy to learn how to operate the app

83.1

14.1

2.8

 I find the app slow

29.6

42.3

28.2

 

Yes

Sometimes

No

%

%

%

I was able to answer the well-being question with the smileys in the app

91.4

2.9

5.7

I was able to add additional explanations to the well-being question in the app

92.9

1.4

5.7

I was able to complete the weight measurements in the app

93.0

0.0

7.0

I was able to complete the ALSFRS-R questionnaire in the app

98.6

0.0

1.4

I was able to read the feedback and messages from the healthcare coach in the app

87.3

5.6

7.0

I was able to send messages to the healthcare coach in the app

88.6

1.4

10.0

I was able to open the information links the healthcare coach added to the app

89.9

0.0

10.1

I have had problems with logging into the app

23.9

N.A.

76.1

 

(Totally) Agree

Neutral

(Totally) Disagree

Peer influence

 People who are important to me think that I should use ALS H&C

37.3

43.3

19.4

 My physiatrist(s)/ALS care team find it important that I use ALS H&C in my care

53.7

40.3

6.0

Intention

I intent to keep using ALS H&C in the next six months

88.0

9.0

3.0

I would recommend ALS H&C to other patients with ALS

79.1

17.9

3.0

Panel B – Healthcare providers

Attitude

 I find it a good idea to offer home monitoring as part of regular care to patients with ALS

80.8

13.7

5.5

 ALS H&C is beneficial to my patient care and management

46.5

43.8

9.6

 I think it is good to use ALS H&C in my work

64.4

32.9

2.7

 I like using ALS H&C in my work

31.5

65.8

2.7

 I find the use of ALS H&C in my work helpful for the care I provide

58.9

28.8

12.3

 I find the use of ALS H&C in my work burdensome

23.3

39.7

37.0

 I find the use of ALS H&C in my work time consuming

27.4

49.3

23.3

 I think the care I provide with ALS H&C is better than the care without ALS H&C

32.9

49.3

17.8

Perceived (Technology) Control

 I would have the ability to use ALS H&C in my patient care and – management

75.4

16.4

8.2

 I can decide for myself whether to use ALS H&C in my work

45.2

24.7

30.2

 I do not have enough knowledge to use ALS H&C properly

9.6

24.7

65.8

 I have enough skills to use ALS H&C properly

60.3

23.3

16.4

 I can use the ALS H&C web portal without assistance from others

76.4 (yes)

16.7 (sometimes)

6.9 (no)

Perceived usefulness

 ALS H&C cannot improve my patient care and management

12.3

31.5

56.1

 ALS H&C cannot enhance my effectiveness in patient care and management

17.8

41.1

41.1

 ALS H&C cannot make my job any easier

17.8

31.5

50.6

 I find ALS H&C not useful for my patient care and management

5.5

24.7

69.9

 ALS H&C is an improvement of the regular ALS care

58.9

34.2

6.8

 E-health has no added value for ALS care

2.7

15.1

82.2

 I find being able to view the monitoring data of patients on the ALS H&C web portal insightful

71.3

23.3

5.5

 I find being able to view the monitoring data of patients on the ALS H&C web portal informative

73.9

21.9

4.1

 I find being able to view the monitoring data of patients on the ALS H&C web portal useful

69.8

27.4

2.8

Perceived ease of use (only health care coaches)

 I find it easy to create accounts for patients

85.7

14.3

0.0

 I find it easy to set up measurement trajectories for patients

85.7

14.3

0.0

 I find it easy to communicate with patients via the chat function of ALS H&C

92.8

0.0

7.1

 I find it useful to communicate with patients via the chat function of ALS H&C

78.6

0.0

21.4

 I find it easy to send information links to patients via the ALS H&C web portal

64.3

14.3

21.4

 I find it useful to send information links to patients via the ALS H&C web portal

50.0

21.4

28.6

 I find it easy to switch between the different tabs in the ALS H&C web portal

100.0

0.0

0.0

 I find it confusing to switch between the different tabs in the ALS H&C web portal

7.1

14.3

78.6

 Finding a patient in the ALS H&C web portal is very easy

28.5

35.7

35.7

 Handling new messages in the ALS H&C web portal is easy

78.6

7.1

14.3

 Handling new alerts in the ALS H&C web portal is easy

64.3

21.4

14.3

 Setting up additional measurements for patients is easy

85.7

14.3

0.0

 Adjusting the frequency of measurements for patients is easy

71.4

14.3

14.2

Perceived ease of use

 I found it difficult to learn how to work with ALS H&C

8.0

41.3

50.7

 I find logging into the ALS H&C web portal difficult

13.5

45.9

40.6

 I find logging into the ALS H&C web portal slow

16.3

48.6

35.2

 I have had problems with logging into the app

37.8 (yes)

N.A.

62.2 (no)

 I find navigating the ALS H&C web portal slow

8.1

58.1

33.8

Peer influence

 People who influence my clinical behavior think that I should use ALS H&C in my work

18.1

52.8

29.2

 It is expected of me that I use ALS H&C in my work

41.7

33.3

25.0

 I experience pressure from others to use ALS H&C in my work

9.7

38.9

51.4

Intention

 I intent to keep using ALS H&C in the next six months

66.7

27.8

5.6

 I would recommend ALS H&C to colleagues of other ALS care teams

55.5

36.1

8.3

  1. ALS Amyotrophic lateral sclerosis, ALS H&C ALS Home monitoring & Coaching, GP General practitioner