From: Trust-based service innovation of municipal home care: a longitudinal mixed methods study
Question To which degree.. | Nov. 2016 N = 79 | Jan. 2017 b N = 73 | Nov. 2017 N = 207 | Jan. 2018 N = 162 |
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1. do you feel confident that you will receive the help you need from the municipality? | 3.63 (0.9) 1-5a | 3.95 (0.8) 2-5c | 3.66 (0.91) | 3.82 (0.82) |
2. do you participate in the decision making concerning the help you receive? | 3.15 (1.1) 1–5 | 3.37 (1.2) 1–5 | 3.43 (1.01) | 3.51 (0.91) |
3. do you feel that your wishes and objectives are taken into account when decisions about services are made? | 3.35 (1.1) 1–5 | 3.59 (0.9) 1–5 | 3.52 (0.96) | 3.54 (0.91) |
4. does the home care service adjust to your needs when your needs change? | 3.37 (1.1) 1–5 | 3.70 (1.0) 1-5c | 3.52 (0.93) | 3.58 (0,82) |
5. do you receive help with what it is important to you to get help with? | 3.72 (0.9) 1–5 | 3.82 (1.0) 1–5 | 3.69 (0,90) | 3.83 (0.90) |
6. How satisfied are you with the home care services you receive from the municipality? | 3.66 (0.9) 2–5 | 3.89 (0.9) 1.5 | 3.76 (0.79) | 3.85 (0.82) |
Mean sum score e | 3.48 (0.8) | 3.75 (0.8) d | 3.61 (0.8) | 3.68 (0.7) |