Table 2 Factor loadings and identified components’ of EMPATHIC-N tool

Information

 What level of doctor’s information do you have regarding the child’s expected health outcomes?

 How satisfied are you with the physicians’ and nurses’ information similarity?

 How are you satisfied with doctors’ and nurses’ honesty in providing information?

 How satisfied are you with daily discussions with doctors and nurses about your child’s care and treatment?

 How understandable was the information provided by the doctors and nurses?

 How satisfied were you with the correct information when the child’s physical condition deteriorated?

 How satisfied were you with the clear answers to your questions?

 How clear is the doctor’s information about the consequences of the child’s treatment?

 To what extent do you receive clear information about the examinations and tests?

 To what extent the information brochure received was complete and clear?

 How much clear information is given regarding a child’s illness?

 Level of received understandable information about the effects of the drugs?

Care & Treatment

 Level of child’s comfort taken into account by the doctors and nurses?

 The extent of satisfaction During acute situations on availability of nurses to support?

 Level of team alertness to the prevention and treatment of pain of neonate?

 Level of care taken to nurses while in the incubator/bed?

 Level of correct medication always administered on time?

 level of emotional support that has been provided?

 The doctors and nurses responded well to our own needs

 Transferals of care from the neonatal intensive care unit staff to colleagues in the high-care unit or pediatric ward had gone well?

 Every day we knew who of the doctors and nurses was responsible for our child.

 How closely did doctors and nurses collaborate during work?

 Level of a common goal: to provide the finest care and treatment for our child and ourselves.

 Level of physicians and nurses paid close attention to our child’s development?

 The team as a whole was concerned for our child and you.

 Our child’s requirements were met promptly

 The extent of doctors’ and nurses’ professional knowledge of what they are doing?

 How satisfied are you with the doctors’ and nurses’ understanding of the child’s medical history at the time of admission?

 How satisfied are you with the rapid actions taken by doctors and nurses when a child’s condition deteriorated?

Parental Participation

 How involved are you in making decisions about our child’s care and treatment?

 The nurses had trained us on the specific aspects of newborn care.

 We were encouraged to stay close to our children.

 Before discharge, the care for our child was once more discussed with us.

 Even during intensive procedures, we could always stay close to our child.

 The nurses stimulated us to help in the care of our child

 The nurses helped us in the bonding with our child

 We had confidence in the team

Organization

 The Neonatology unit made us feel safe

 There was a warm atmosphere in the Neonatology unit without hostility

 The Neonatology unit was clean

 The unit could easily be reached by telephone

 Our child’s incubator or bed was clean

 The team worked efficiently

 There was enough space around our child’s incubator/bed

 Noise in the unit was muffled as good as possible

Professional Attitude

 Our child’s health always came first for the doctors and nurses

 The team worked hygienically

 Our cultural background was taken into account

 The doctors and nurses always took time to listen to us

 We felt welcome by the team

 Despite the workload, sufficient attention was paid to our child and us by the team

 Nurses and doctors always introduced themselves by name and function

 We received sympathy from the doctors and nurses

 At our bedside, the discussion between the doctors and nurses was only about our child.

 The team respected the privacy of our children and us.

 There was a pleasant atmosphere among the staff

 The team showed respect for our child and us