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Table 1 Examples from the inductive process of code extraction, initial codes, subthemes, and themes

From: Normalization of technology for social contact in a Norwegian care facility during COVID-19

Code extract

Initial code

Subtheme

Theme

“Residents had flexible visiting hours and daily activities before COVID-19, but they have been very restricted”

Visitation restrictions

Finding a safe alternative

The need to communicate with a suitable tool

“I think that some relatives may experience more safety when using KOMP because they can contact their loved ones frequently”

Safe and frequent communication

“I think that it is very positive that KOMP has a large screen, particularly for residents with poor vision”

Different needs

Inclusive design

“We think that more staff want to learn about technology”

Desire to learn

Motivation, adoption, and learning

Engagement

“We struggle with some older relatives when they are unable to download the KOMP application on their phones to send pictures”

Workflow disruption

Obstacles

“We have four KOMPs in each ward—the more, the better”

Availability

Organizational support

Working efficiently

“We have a daily whiteboard meeting in each ward, where we plan out the daily tasks and organize digital tool testing”

Testing tools

Providing training

“KOMP stimulates the residents in many ways so that they never get bored and takes over the social engagement process in a way that is better than what we can do”

KOMP as a stimulus

Assessment through practice

Evaluating KOMP

“We must think that it makes sense for us to use KOMP; it should be a useful tool”

Thinking about value