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Table 3 Multivariate analysis of predictors of patient satisfaction with general (8,712), hospital (3,492), and physician (6,451) services

From: Unmet health care needs: factors predicting satisfaction with health care services among community-dwelling Canadians living with neurological conditions

Variables

General Health Care Services*

Hospital Services*

Physician Services*

OR, 95% CI

p-Value

OR, 95% CI

p-Value

OR, 95% CI

p-Value

Age categories, years

      

≤44 years

Reference

 

Reference

 

Reference

 

45 to 64

1.80 (0.98–3.32)

0.059

2.02 (0.83–4.91)

0.120

1.14 (0.51–2.57)

0.747

65 to 79

1.24 (0.59–2.59

0.576

0.39 (0.13–1.17)

0.092

0.75 (0.27–2.08)

0.585

80 and above

2.57 (0.97–6.86)

0.059

0.48 (0.11–2.13)

0.334

0.73 (0.23–2.29)

0.593

Sex

      

Male

Reference

 

Reference

 

Reference

 

Female

1.32 (0.80–2.17)

0.276

1.12 (0.53–2.37)

0.764

0.62 (0.32–1.19)

0.152

Marital status

      

Single

Reference

 

Reference

 

Reference

 

Married

1.39 (0.78–2.50)

0.264

0.55 (0.19–1.61)

0.278

0.62 (0.31–1.21)

0.160

Common-law

1.31 (0.67–2.58)

0.427

0.69 (0.23–2.10)

0.514

1.21 (0.42–3.53)

0.727

Widowed/separated/divorced

1.48 (0.76–2.89)

0.254

0.68 (2.01–2.27)

0.524

1.06 (0.41–2.71)

0.603

Educational level

      

Less than secondary

Reference

 

Reference

 

Reference

 

Secondary graduate

0.62 (0.38–1.14)

0.126

2.00 (0.73–5.47)

0.177

0.32 (0.13–0.76)

0.010

Other post-secondary

0.36 (0.18–0.72)

0.004

2.81 (0.94–8.40)

0.065

0.26 (0.09–0.80)

0.019

Post-secondary graduate

0.54 (0.29–1.00)

0.050

0.98 (0.42–2.28)

0.967

0.28 (0.11–0.67)

0.005

Income status

      

≤ 19,999

Reference

 

Reference

 

Reference

 

20,000–39,999

0.73 (0.41–1.30)

0.281

1.49 (0.58–3.80)

0.404

1.57 (0.69–3.54)

0.278

40,000–69,999

1.54 (0.75–3.17)

0.242

1.04 (0.36–3.00)

0.939

1.06 (0.33–3.46)

0.917

≥ 70,000

0.90 (0.39–2.12)

0.817

0.33 (0.11–0.97)

0.045

1.17 (0.38–3.63)

0.783

Unmet health care needs

      

No

Reference

 

Reference

 

Reference

 

Yes

0.59 (0.37–0.93)

0.024

0.41 (0.21–0.77)

0.006

0.29 (0.13–0.69)

0.005

General life satisfaction

      

Dissatisfied

Reference

 

Reference

 

Reference

 

Very satisfied

2.15 (1.03–4.49)

0.041

1.56 (0.45–5.41)

0.481

2.53 (0.88–7.26)

0.084

Satisfied

1.80 (0.92–3.53)

0.085

0.77 (0.25–2.33)

0.642

1.24 (0.46–3.37)

0.668

Neither satisfied nor dissatisfied

1.29 (0.60–2.76)

0.510

0.46 (0.13–1.69)

0.244

1.60 (0.57–4.52)

0.372

Availability of provincial care

      

Poor

Reference

 

Reference

 

Reference

 

Fair

1.72 (1.03–2.87)

0.039

2.77 (1.27–6.05)

0.011

1.25 (0.54–2.93)

0.592

Good

3.18 (1.78–5.68)

< 0.001

3.90 (1.92–7.92)

< 0.001

1.10 (0.44–2.75)

0.833

Excellent

4.45 (1.76–11.25)

< 0.001

6.30 (2.35–16.86)

< 0.001

Quality of care received

      

Poor

Reference

 

Reference

 

Reference

 

Fair

6.15 (2.00–18.94)

0.002

    

Good

36.37 (12.09–109.44)

< 0.001

35.61 (18.71–67.78)

< 0.001

26.78 (13.36–53.69)

< 0.001

Excellent

237.60 (70.43–801.52)

< 0.001

166.99 (67.91–410.64)

< 0.001

176.45 (63.89–487.30)

< 0.001

Most recent patient

      

Outpatient

  

Reference

   

Admitted Overnight

  

1.20 (0.53–2.72)

0.660

  

ER Patient

  

0.39 (0.20–0.77)

0.007

  

Physician type

      

Family Doctor

    

Reference

 

Specialist

    

0.47 (0.18–1.18)

0.106

  1. *Results included imputed values
  2. Significant values are marked in bold print
  3. Hosmer-Lemeshow (χ2) and p-values for General health care services (H-L: 13.74; p-value = 0.0888); Hospital services (H-L: 29.80; p-value = 0.0002); Physician services (H-L: 19.15; p-value = 0.0141)