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Table 1 Four referrals proposed by the ODISSEE platform with the 2 different levels of care and their associated levels of urgency

From: Patients’ self-triage for unscheduled urgent care: a preliminary study on the accuracy and factors affecting the performance of a Belgian self-triage platform

Level of urgency

Level of care

Emergency Departments

Primary Care Services

Level 1

Emergency Medical Services

112 European Emergency Number

(EMS-Emergency Level 1)

The patient is advised to immediately contact the 112-dispatching center

Primary Care Physician

Immediate Consultation

(PCPI-Primary Care Level 1)

The patient is advised to call the primary care physician on duty

Level 2

Emergency Department

Referred Consultation

(EDRC-Emergency Level 2)

The patient is advised to attend an Emergency Department

Primary Care Physician

Delayed Consultation

(PCPD-Primary Care Level 2)

The patient is advised to schedule a consultation in a primary care facility