Skip to main content

Table 3 Association between consultation length and E-consults services quality

From: Investigating the relationship between consultation length and quality of tele-dermatology E-consults in China: a cross-sectional standardized patient study

Variables

Adherence to checklist

Accurate diagnosis

Appropriate prescription

Providing lifestyle modification advice

Positive user experience

Adjusted

β (95% CI)

%

Adjusted

OR (95% CI)

%

Adjusted

OR (95% CI)

%

Adjusted

OR (95% CI)

%

Adjusted

OR (95% CI)

Time waiting for first response (min)

  > 60 (1 h)

reference

79.2

reference

27.1

reference

56.3

reference

54.2

reference

  ≤ 60 (1 h)

2.15(-1.55–5.85)

89.7

2.93(0.72–11.87)

20.5

1.03(0.34–3.14)

89.7

9.76(2.47–38.58)

89.7

11.16(2.81–44.30)

Time waiting for each response (min)

  > 60 (1 h)

reference

82.3

reference

27.4

reference

64.5

reference

62.9

reference

  ≤ 60 (1 h)

-0.64(-4.90–3.62)

88.0

1.39(0.32–6.03)

16.0

0.95(0.24–3.66)

88.0

4.85(1.16–20.36)

88.0

4.95(1.20–20.36)

Time for consultation (min)

  ≤ 1440 (1 day)

reference

81.3

reference

20.3

reference

70.3

reference

75.0

reference

  > 1440 (1 day)

4.20(0.20–8.20)

91.3

2.39(0.48–11.89)

34.8

1.90(0.60–5.95)

73.9

1.15(0.38–3.52)

56.5

0.39(0.14–1.13)

Total times of provider’s responses (times)

 1–2

reference

60.7

reference

25.0

reference

32.1

reference

39.3

reference

  ≥ 3

6.22(2.52–9.92)

94.9

22.06(4.12–117.99)

23.7

1.24(0.39–3.94)

89.8

29.32(7.52- 114.24)

84.7

11.52(3.62–36.64)

Total words of provider’s all responses (words)

  ≤ 75

reference

60.6

reference

6.1

reference

45.5

reference

39.4

reference

  > 75

8.56(5.24–11.89)

98.1

49.01(4.97–483.14)

35.2

8.66(1.60–46.98)

87.0

8.95(2.81–28.43)

88.9

13.74(4.13–45.72)

Average words of provider’s each response (words)

  ≤ 25

reference

66.7

reference

3.0

reference

60.6

reference

54.5

reference

  > 25

6.98(3.49–10.47)

94.4

9.67(2.18–42.95)

37.0

18.87(2.13–167.03)

77.8

2.16(0.78–5.98)

79.6

3.19(1.15–8.78)