Main category | Respondentsa (n = 378) |
---|---|
Subcategory | n (%)b |
Customers’ characteristics | 138 (36.5) |
Awareness of GS and RPS | 64 (46.4) |
Interested in the subject, responsive to information, or a positive attitude towards GS and RPS | 55 (39.9) |
Ability to understand the GS and RPS counselling | 25 (18.1) |
Other (e.g. customer’s financial situation, age) | 14 (10.1) |
Information systems used in the pharmacy and their features | 107 (28.3) |
The information systems provide (clearly and easily) information on interchangeable medicines | 71 (66.4) |
Systems are easy to use, simple and function well | 25 (23.4) |
Other (e.g. computer screen helps to illustrate the counselling) | 14 (13.1) |
Matters related to the features of interchangeable medicines | 82 (21.7) |
Price (e.g. large price differences between preparations, stability of price changes) | 59 (72.0) |
Similar names of interchangeable medicines | 8 (9.8) |
Familiar or reliable manufacturer | 6 (7.3) |
Interchangeable alternatives for the medicine available within the reference price band | 5 (6.1) |
Other (e.g. the medicine is new to the customer, a local medicine brand) | 13 (15.9) |
The medicine is available | 61 (16.1) |
The medicine is in stock at the pharmacy | 42 (68.9) |
The medicine is available from a wholesaler | 17 (27.9) |
The medicine is available | 13 (21.3) |
There is enough time for counselling and there is no hurry | 61 (16.1) |
The dispenser is professionally skilled | 30 (7.9) |
Dispenser’s competence in GS and RPS (e.g. knowledge of GS and the RPS) | 18 (60.0) |
Dispenser can provide clear counselling | 8 (26.7) |
Dispenser recognizes the counselling as a legal obligation | 7 (23.3) |
Other (e.g. dispenser’s own activeness) | 2 (6.7) |
Other | 61 (16.1) |
Clear instructions for GS | 8 (13.1) |
Prescription-related subjects | 8 (13.1) |
Information from wholesalers | 3 (4.9) |
Other | 42 (68.9) |