Table 2 CAI and WLEIS scores of hospital staff (n = 769) (\(\overline{x }\pm s\))
Items | Average dimensions or items |
|---|---|
Humanistic care ability | |
 Knowing | 78.25 ± 9.77 (5.59 ± 0.70) |
  CAI 2- today’s society is full of opportunities | 6.17 ± 1.17 |
  CAI 3- what I say is usually what I think | 5.65 ± 1.18 |
  CAI 6- even if people don’t like me, I can still like them | 4.59 ± 1.47 |
  CAI 7- I’m easy to understand | 5.68 ± 1.02 |
  CAI 9- I’m willing to take the time to get to know people | 5.39 ± 1.21 |
  CAI 19- people think I’m a man of my word | 6.22 ± 0.89 |
  CAI 22- I find that everything has its meaning | 6.18 ± 1.07 |
  CAI 26 I really like myself | 5.48 ± 1.17 |
  CAI 30- I can accept all kinds of people | 4.54 ± 1.48 |
  CAI 31- when caring for others, I never hide my feelings | 5.03 ± 1.34 |
  CAI 33- I can express my feelings to others in a warm and caring way | 5.46 ± 1.19 |
  CAI 34- I love talking to people | 5.37 ± 1.3 |
  CAI 35- I think I’m sincere in dealing with others | 6.14 ± 0.89 |
  CAI 36- people need private space to think and feel | 6.36 ± 0.87 |
 Courage | 58.71 ± 11.07 (4.52 ± 0.85) |
  CAI 4- there’s nothing I can do for a desperate person | 4.26 ± 1.63 |
  CAI 8- in terms of what I need to know, I already know enough | 5.05 ± 1.51 |
  CAI 11- I can’t make life better | 5.55 ± 1.44 |
  CAI 12- I often feel uneasy when others depend on me | 5.23 ± 1.48 |
  CAI 13- I don’t want to interrupt my business to help others | 4.93 ± 1.47 |
  CAI 14- it’s hard for me to express my feelings when I get along with others | 5.01 ± 1.53 |
  CAI 15- I only care about doing things right, no matter what they say | 5.03 ± 1.65 |
  CAI 16- I find it hard to understand people with similar experiences | 4.84 ± 1.59 |
  CAI 23- I find it hard to understand people without similar experiences | 3.22 ± 1.66 |
  CAI 25- I’m not willing to make promises I can’t fulfill | 2.02 ± 1.18 |
  CAI 28- new experiences often frighten me | 4.19 ± 1.59 |
  CAI 29- I’m afraid to let others know me publicly | 4.23 ± 1.59 |
  CAI 32- I don’t like people asking me for help | 5.15 ± 1.33 |
 Patience | 60.81 ± 5.35 (6.08 ± 0.54) |
  CAI 1- I think learning is cumulative | 6.75 ± 0.75 |
  CAI 5- I think I still need to improve | 6.63 ± 0.66 |
  CAI 10- sometimes I want to care about others, sometimes I don’t want to care about others | 4.96 ± 1.44 |
  CAI 17- I admire those who are calm and patient | 6.31 ± 0.91 |
  CAI 18- I think it’s important to respect and accept the opinions and feelings of others | 6.44 ± 0.8 |
  CAI 20- I think it’s not important to respect and accept the opinions and feelings of others | 6.54 ± 0.74 |
  CAI 21- good friends should take care of each other | 6.54 ± 0.74 |
  CAI 24- I like to encourage people | 5.93 ± 1.01 |
  CAI 27- I can see everyone’s strengths and weaknesses | 5.24 ± 1.19 |
  CAI 37- it’s easy for people to get along with me at any time | 5.48 ± 1.17 |
Total score | 197.77 ± 20.3 (5.35 ± 0.55) |
Emotional intelligence | |
 Self-emotion assessment and expression | 23.06 ± 3.63 (5.76 ± 0.91) |
  WLEIS 1- usually I know why I feel something | 5.74 ± 1.01 |
  WLEIS 2- I know my emotions very well | 5.75 ± 1.03 |
  WLEIS 3- I really understand how I feel | 5.77 ± 1.01 |
  WLEIS 4- I often know why I feel happy or unhappy | 5.8 ± 1.06 |
 Self-emotion management | 19.91 ± 4.61 (4.98 ± 1.15) |
  WLEIS 5- when I encounter difficulties, I can control my temper and solve problems rationally | 5.12 ± 1.22 |
  WLEIS 6- I can control my emotions | 4.97 ± 1.29 |
  WLEIS 7- when I’m angry, I usually calm down in a short time | 4.95 ± 1.31 |
  WLEIS 8- I have great control over my emotions | 4.86 ± 1.34 |
 Self-emotion utilization | 20.84 ± 4.08 (5.21 ± 1.02) |
  WLEIS 9- I usually set goals for myself and try to achieve them | 5.11 ± 1.25 |
  WLEIS 10- I often tell myself that I am a very capable person | 4.9 ± 1.24 |
  WLEIS 11- I am a person who can encourage myself | 5.42 ± 1.15 |
  WLEIS 12- I always encourage myself to be the best | 5.41 ± 1.15 |
 Emotion recognition of others | 20.41 ± 4.26 (5.21 ± 1.02) |
  WLEIS 13- I can usually guess a friend’s or colleague’s mood from their behavior | 5.17 ± 1.13 |
  WLEIS 14- I have a strong ability to observe other people’s emotions | 5.11 ± 1.2 |
  WLEIS 15- I have keen insight into other people’s feelings and emotions | 5.12 ± 1.18 |
  WLEIS 16- I know the emotions of people around me | 5.01 ± 1.15 |
Total score | 84.21 ± 13.48 (5.26 ± 0.84) |