Table 4 Patients identified areas of improvement in health service delivery at the hospital
Area of improvement | Number of patients who mentioned it n (%) |
|---|---|
Timely reporting to work | 67 (29.8) |
Doctors should listen to patients concerns, examine them properly and explain the diagnosis | 40 (17.8) |
Unavailability/frequent stock outs of essential health commodities (medicines, diagnostics, medical equipment/furniture) | 33 (14.7) |
Professional conduct of health workers | 29 (12.9) |
Sanitation and cleanliness | 15 (6.7) |
Health workers should not favour/priotise their relatives over other patients | 9 (4.0) |
Provide adequate physical space to be able to observe social distancing in the wake of COVID-19 | 6 (2.7) |
Reduce by-pass fees | 6 (2.7) |
Continuity of care – maintain same doctors during the next visits | 3 (1.3) |
Technical competence of health workers | 3 (1.3) |
Unity among health workers | 2 (0.9) |
Health workers should stop soliciting/taking bribes from patients | 2 (0.9) |
Availability and accessibility of doctors | 1 (0.4) |
Supervision and control of students on clinical placements | 1 (0.40 |
Satisfied with the services | 72 (32.0%)a |