Table 1 Questionnaire used in the evaluation of patient or guardian experience following face-to-face or telemedicine medical care
# | Question |
|---|---|
1 | Care provider's discussion of any proposed treatment (options, risks, benefits, etc.) |
2 | Care provider's efforts to include you in decisions about your treatment |
3 | Concern the care provider showed for your questions or worries |
4 | Concern the nurse/assistant showed for your problem |
5 | Courtesy of staff in the registration area |
6 | Degree to which you were informed about any delays |
7 | Ease of contacting (e.g., email, phone, web portal) the clinic |
8 | Ease of scheduling your appointment |
9 | Explanations the care provider gave you about your problem or condition |
10 | How well staff protected your safety (by washing hands, wearing gloves, etc.) |
11 | How well staff worked together to care for you |
12 | How well the nurse/assistant listened to you |
13 | Likelihood of your recommending our practice to others |
14 | Likelihood of your recommending this care provider to others |
15 | Our concern for your privacy |
16 | Wait time at clinic (from arriving to leaving) |