Education: “Key factors that supported the success of the program included consistent communication emphasizing patient safety and quality of care.” (Babcock et al. 2010) [29] |
Two-way engagement: “Continued stakeholder engagement is required to ensure that the decision-making process is collaborative and the Policy is not viewed as punitive.” (Ksienski 2014) [30] |
Don’t go in cold: “Sequential expansion of the program over several years was a key element to the success.” (Frenzel et al. 2016) [36] |
Leadership support: “Without a strong endorsement from the CEO, president, and governing board, it is unlikely that the program would have been successful.” (Rakita et al. 2010) [32] |