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Table 2 Staff capacity and preparedness among refugee resettlement agencies during the COVID-19 outbreak, United States

From: The impact of COVID-19 on service delivery systems: evidence from a survey of United States refugee resettlement agencies

Indicate your level of agreement about each of the following statements (n = 101)

Strongly agree or agree

n (%)

Strongly disagree or disagree n (%)

Does not apply n (%)

Staff are capable of testing clients for COVID-19

4 (5.6)

18 (25.4)

49 (69.0)

Many staff are still hesitant to test clients for COVID-19

9 (12.7)

8 (11.3)

54 (76.1)

Staffing levels are adequate to assist clients with COVID-19

24 (33.3)

24 (33.3)

24 (33.3)

Staff are appropriately trained

41 (56.9)

13 (18.1)

18 (25.0)

Staff have timely access to COVID-19 information

67 (93.1)

3 (4.2)

2 (2.8)

Staff are capable of interpreting guidelines issued by the CDC

67 (93.1)

2 (2.8)

3 (4.2)

I am willing to work with clients with COVID-19

39 (54.9)

17 (23.9)

15 (21.1)

There is widespread support from the staff for working with clients with COVID-19

33 (45.8)

21 (29.2)

18 (25.0)

Our agency has isolation procedures in place should staff or clients show symptoms of COVID-19

42 (57.5)

7 (9.6)

24 (32.9)

Our agency has the right equipment to care for clients with COVID-19

3 (4.2)

16 (22.2)

53 (73.6)

The sanitary conditions in building are excellent

49 (66.2)

11 (14.9)

14 (18.9)

Our agency is well prepared to test clients for COVID-19

2 (2.8)

12 (16.7)

58 (80.6)

We are all expected to monitor for symptoms of COVID-19 in clients who come in for services

35 (49.3)

8 (11.3)

28 (39.4)

My agency is practicing social distancing within our offices

56 (78.9)

3 (4.2)

12 (16.9)

My agency is practicing social distancing within common areas

57 (80.3)

2 (2.8)

12 (16.9)

My supervisor believes that the CDC guidelines are critical for mitigating COVID-19 in our agency

60 (84.5)

2 (2.8)

9 (12.7)

  1. Frequencies include refugee resettlement agencies who responded to each question. Agencies that did not respond to the question of interest (missing values) are not included