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Table 2 Overview of Included Studies

From: A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

Author (s) Year of publication Country Duration of data collection Health organization type Data collection tool Number of perspectives Number of indicators Weight /importance (Yes/No)
Pink et al.[51] 2000 Canada 1997–1998 One hospital Surveys + hospital reports 4 38 No
Zbinden et al. [52] 2002 Switzerland April- October 2001 Three departments at a hospital Personnel statistics and management system + annual reports + questionnaires + accounting system 4 18 Yes
Griffith & Alexander [53] 2002 The USA 1996–1998 2300 community hospitals Medicare database 4 9 No
Biro et al. [54] 2003 The USA 1998–2001 63 centers and clinics Chart audits + surveys + hospital data 5 17 Yes
Smith & Kim [55] 2005 The USA 2001–2004 Two departments in two hospitals Survey + audit checklists 5 24 No
Devitt et al. [56] 2005 Canada 2004–2005 One hospital Hospital records 5 26 No
Martinez-Pillado et. al. [57] 2006 Spain 2005 One hospital Hospital records 5 32 No
Goodspeed [58] 2006 The USA Jan-06 One hospital NR 4 17 No
Yang & Tung [59] 2006 Taiwan 2000–2002 21 hospitals Secondary data from the department of health + questionnaires 4 16 No
Chen et al. [60] 2006 China & Japan In Japan (April 2003- March 2004). In China (January 2003-December 2003) Two hospitals Hospital measurement model 4 19 No
Peters et al. [61] 2007 Afghanistan January-October 2004 617 health facility National Health Services Performance Assessment + patient interviews + HCW & community members 6 29 No
Josey & Kim [62] 2008 The USA Dec-06 One hospital HCW satisfaction survey + Gallup for patient satisfaction 5 26 No
Chang et al. [63] 2008 Taiwan 2001–2005 One hospital NR 5 12 No
Hansen et al. [64] 2008 Afghanistan 2004–2006  > 600 health facility National Health Services Performance Assessment + patient and HCW interviews 6 29 No
Chu & Wang [65] 2009 Taiwan 2004–2006 One department at a hospital Data extraction from hospital financial and performance records + questionnaire to director, assistant directors, head nurses & supervisors 4 11 Yes
Lupi et al. (1) [66] 2011 Italy 2007- 2009 One hospital unit Data extraction from hospital records 4 26 Yes
Lupi et al. (2) [66] 2008–2009 4 34 Yes
Edward et al. [67] 2011 Afghanistan 2004–2008 615 health facilities Performance Assessment + National Health Services patient and HCW interviews 6 29 No
Chen et al.[68] 2012 Taiwan 2004–2010 67 departments at a medical center Secondary data collected by repeated measurements 4 9 Yes
Khan et al. [69] 2013 Bangladesh January–February 2009 637 Health facilities Questionnaire and exit interview questionnaire for clients 4 19 No
Lin et al. [70] 2013 China July 2008-December 2009 One hospital unit NR 4 32 Yes
Ajami et al. [71] 2013 Iran NR One hospital department Top managers interview questionnaires + staff observations 4 20 No
Mutale et al. [72] 2014 Zambia 2011–2013 12 health facilities HCW & patient Interviews + patient observations + households survey 7 20 No
Rowe et al. [73] 2014 Afghanistan March- August 2010 24 health facilities Patient-provider clinical interactions observations + Patient follow-up exit interviews + HCW interviews + facility record audits 5 26 No
Edward et al. (1) [74] 2015 Afghanistan 2012 One health facility Quantitative and qualitative community survey 2 19 No
Edward et al. (2) [74] 2 16 No
Edward et al. (3) [74] 2 17 No
Rabbani et al. [75] 2015 Pakistan 2012 Six health centers Survey + services assessment + patient questionnaire exits interviews + HCW questionnaire interview 5 20 No
Teklehaimanot et al. [76] 2016 Ethiopia January – February 2010 433 health facilities Structured & semi-structured internationally accepted questionnaires (health facility audit + HCW interviews, community interviews) 6 32 No
Catuogno et al. [77] 2017 Italy 2007–2008 & 2014 -2015 One department at a hospital Stakeholder satisfaction questionnaires + hospital discharge report + charity report + departmental report + hospital discharge database 4 25 No
Gao et al. [78] 2018 China NR Five hospitals HCW questionnaires + Patient interview-based questionnaire + TOPSIS method 4 36 Yes
Ebrahimpour et. Al [79] 2019 Iran 2010–2017 One hospital Hospital records 4 23 No
Widyasari & Adi [80] 2019 Indonesia During 2018 One hospital structured interviews + semi-structured interviews + documentation + Observation 4 11 Yes
Mabuchi et al. [81] 2020 Nigeria April–May, 2016 111 primary health facilities Survey + interview questionnaire 6 32 No
Manolitzas et. al. [82] 2020 Greece NR One hospital department Interviews + hospital records + observation 4 11 Yes
Gonzales et. al. [83] 2020 NR NR (but data extracted 2018–2019 One medical center Hospital records 8 13 No
       Average 4.5 Average Total
22 Yes: 10
  No: 26
  1. USA United States of America, HCW Health Care Workers, TOPSIS Technique for Order of Preference by Similarity to Ideal Solution, NR Not Reported