A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

Amer, Faten; Hammoud, Sahar; Khatatbeh, Haitham; Lohner, Szimonetta; Boncz, Imre; Endrei, Dóra

doi:10.1186/s12913-022-07863-0

BMC Health Services Research

Table 2 Overview of Included Studies

From: A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

Author (s)	Year of publication	Country	Duration of data collection	Health organization type	Data collection tool	Number of perspectives	Number of indicators	Weight /importance (Yes/No)
Pink et al.[51]	2000	Canada	1997–1998	One hospital	Surveys + hospital reports	4	38	No
Zbinden et al. [52]	2002	Switzerland	April- October 2001	Three departments at a hospital	Personnel statistics and management system + annual reports + questionnaires + accounting system	4	18	Yes
Griffith & Alexander [53]	2002	The USA	1996–1998	2300 community hospitals	Medicare database	4	9	No
Biro et al. [54]	2003	The USA	1998–2001	63 centers and clinics	Chart audits + surveys + hospital data	5	17	Yes
Smith & Kim [55]	2005	The USA	2001–2004	Two departments in two hospitals	Survey + audit checklists	5	24	No
Devitt et al. [56]	2005	Canada	2004–2005	One hospital	Hospital records	5	26	No
Martinez-Pillado et. al. [57]	2006	Spain	2005	One hospital	Hospital records	5	32	No
Goodspeed [58]	2006	The USA	Jan-06	One hospital	NR	4	17	No
Yang & Tung [59]	2006	Taiwan	2000–2002	21 hospitals	Secondary data from the department of health + questionnaires	4	16	No
Chen et al. [60]	2006	China & Japan	In Japan (April 2003- March 2004). In China (January 2003-December 2003)	Two hospitals	Hospital measurement model	4	19	No
Peters et al. [61]	2007	Afghanistan	January-October 2004	617 health facility	National Health Services Performance Assessment + patient interviews + HCW & community members	6	29	No
Josey & Kim [62]	2008	The USA	Dec-06	One hospital	HCW satisfaction survey + Gallup for patient satisfaction	5	26	No
Chang et al. [63]	2008	Taiwan	2001–2005	One hospital	NR	5	12	No
Hansen et al. [64]	2008	Afghanistan	2004–2006	> 600 health facility	National Health Services Performance Assessment + patient and HCW interviews	6	29	No
Chu & Wang [65]	2009	Taiwan	2004–2006	One department at a hospital	Data extraction from hospital financial and performance records + questionnaire to director, assistant directors, head nurses & supervisors	4	11	Yes
Lupi et al. (1) [66]	2011	Italy	2007- 2009	One hospital unit	Data extraction from hospital records	4	26	Yes
Lupi et al. (2) [66]	2011	Italy	2008–2009	One hospital unit	Data extraction from hospital records	4	34	Yes
Edward et al. [67]	2011	Afghanistan	2004–2008	615 health facilities	Performance Assessment + National Health Services patient and HCW interviews	6	29	No
Chen et al.[68]	2012	Taiwan	2004–2010	67 departments at a medical center	Secondary data collected by repeated measurements	4	9	Yes
Khan et al. [69]	2013	Bangladesh	January–February 2009	637 Health facilities	Questionnaire and exit interview questionnaire for clients	4	19	No
Lin et al. [70]	2013	China	July 2008-December 2009	One hospital unit	NR	4	32	Yes
Ajami et al. [71]	2013	Iran	NR	One hospital department	Top managers interview questionnaires + staff observations	4	20	No
Mutale et al. [72]	2014	Zambia	2011–2013	12 health facilities	HCW & patient Interviews + patient observations + households survey	7	20	No
Rowe et al. [73]	2014	Afghanistan	March- August 2010	24 health facilities	Patient-provider clinical interactions observations + Patient follow-up exit interviews + HCW interviews + facility record audits	5	26	No
Edward et al. (1) [74]	2015	Afghanistan	2012	One health facility	Quantitative and qualitative community survey	2	19	No
Edward et al. (2) [74]						2	16	No
Edward et al. (3) [74]						2	17	No
Rabbani et al. [75]	2015	Pakistan	2012	Six health centers	Survey + services assessment + patient questionnaire exits interviews + HCW questionnaire interview	5	20	No
Teklehaimanot et al. [76]	2016	Ethiopia	January – February 2010	433 health facilities	Structured & semi-structured internationally accepted questionnaires (health facility audit + HCW interviews, community interviews)	6	32	No
Catuogno et al. [77]	2017	Italy	2007–2008 & 2014 -2015	One department at a hospital	Stakeholder satisfaction questionnaires + hospital discharge report + charity report + departmental report + hospital discharge database	4	25	No
Gao et al. [78]	2018	China	NR	Five hospitals	HCW questionnaires + Patient interview-based questionnaire + TOPSIS method	4	36	Yes
Ebrahimpour et. Al [79]	2019	Iran	2010–2017	One hospital	Hospital records	4	23	No
Widyasari & Adi [80]	2019	Indonesia	During 2018	One hospital	structured interviews + semi-structured interviews + documentation + Observation	4	11	Yes
Mabuchi et al. [81]	2020	Nigeria	April–May, 2016	111 primary health facilities	Survey + interview questionnaire	6	32	No
Manolitzas et. al. [82]	2020	Greece	NR	One hospital department	Interviews + hospital records + observation	4	11	Yes
Gonzales et. al. [83]	2020	NR	NR (but data extracted 2018–2019	One medical center	Hospital records	8	13	No
						Average 4.5	Average	Total
							22	Yes: 10
								No: 26

USA United States of America, HCW Health Care Workers, TOPSIS Technique for Order of Preference by Similarity to Ideal Solution, NR Not Reported

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ISSN: 1472-6963

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