Table 3 Focus group discussion guide

Treatment received by primary healthcare from institutions and public opinion. Feelings that this treatment elicited.

Experiences of primary care emergency services being close to collapse during the first and second waves of COVID-19.

Institutional organisation of services during the pandemic. Possible ways of improving it.

Factors to improve and optimise primary care resources. Who is responsible for resource allocation and optimisation?

Structure of work teams. How team-based work was carried out.

Existence of physical and/or verbal aggression. Situation before the pandemic. Changes after the pandemic.

Meaning of teleconsultation for healthcare professionals and users. Teleconsultation in rural areas and for older adults.

Team-based work environment before and during the pandemic. Out-of-the-ordinary situations.

Personal cost of professional performance.

Strategies and dynamics to manage conflict within teams.

Possible actions to improve internal organisation in primary care.