Table 4 Pearson correlation coefficient between HRS and perspectives of OP

1. Customer Perspective

1

2. Financial Perspective

0.870

1

3. Internal Business process Perspective

0.925

0.870

1

4. Learning and growth Perspective

0.913

0.832

0.895

1

5. OP (total score)

0.950

0.941

0.920

0.964

1

6. HSR (total score)

0.455^a

0.455^a

0.359^b

0.669^a

0.730^a

1