Table 1 The classification of questions in the questionnaire based on the studied variables

Human Resources Strategies

Performance Management

Staff training and development

Staff compensation and reward

Recruitment

Equal opportunities

Staff relations

Flexible work programs

1-4

5-8, 17-20

9-12

13-16

21-24

25-28

29-32

Perspectives of OP based on BSC

Financial Perspective

Customer Perspective

Internal Business Process Perspective

Learning & Growth Perspective

1,5,9,13,17,21,25,29

2,6,10,14,18,22,26,30

3,7,11,15,19,23,27,31

4,8,12,16,20,24,28,32

Total items

-

32