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Table 3 Comparison of in person and online respondents’ responses to the 20-item CP-PACIC scale.a

From: Adaptation and validation of the patient assessment of chronic illness care in United States community pharmacies

 

In Person (n = 223)

Online (n = 323)

CP-PACIC item

Median (IQR)

Mean Rank

0

None of the time

n (%)

1

A little of the time

n (%)

2

Some of the time

n (%)

3

Most of the time

n (%)

4

Always

n (%)

Median (IQR)

Mean

Rank

0

None of the time

n (%)

1

A little of the time

n (%)

2

Some of the time

n (%)

3

Most of the time

n (%)

4

Always

n (%)

1. Asked for my ideas when we discussed treatment/medicine options***

2.0 (3)

348.4

74 (33.2)

20 (9.0)

53 (23.8)

32 (14.3)

44 (19.7)

0 (0)

221.8

244 (75.5)

23 (7.1)

29 (9.0)

15 (4.6)

12 (3.7)

2. Given choices about treatment/medicine to think about***

2.0 (3)

342.4

81 (36.3)

17 (7.6)

45 (20.2)

41 (18.4)

39 (17.5)

0 (1)

223.9

231 (71.5)

40 (12.4)

32 (9.9)

12 (3.7)

8 (2.5)

3. Asked to talk about any problems with my medicines or their effects***

3.0 (3)

320.7

41 (18.4)

20 (9.0)

27 (12.1)

42 (18.8)

93 (41.7)

2.0 (3)

240.2

121 (37.5)

40 (12.4)

38 (11.8)

55 (17.0)

69 (21.4)

4. Given written materials of things I should do to improve my health***

3.0 (4)

332.8

58 (26.0)

20 (9.0)

29 (13.0)

34 (15.2)

82 (36.8)

0 (2)

230.9

183 (56.7)

32 (9.9)

32 (9.9)

29 (9.0)

47 (14.6)

5. Satisfied that my care was well organized***

4.0 (1)

332.2

13 (5.8)

10 (4.5)

21 (9.4)

56 (25.1)

123 (55.2)

3.0 (4)

232.3

51 (15.8)

30 (9.3)

66 (20.4)

96 (29.7)

80 (24.8)

6. Informed how what I did to take care of my illness influenced my health condition(s)***

2.0 (4)

353.3

58 (26.0)

30 (13.5)

26 (11.7)

43 (19.3)

66 (29.6)

0 (1)

217.4

217 (67.2)

37 (11.5)

30 (9.3)

25 (7.7)

14 (4.3)

7. Asked to talk about my goals in caring for my illness***

1.0 (3)

336.5

103 (46.2)

29 (13.0)

33 (14.8)

25 (11.2)

33 (14.8)

0 (0)

228.0

273 (84.5)

14 (4.3)

20 (6.2)

10 (3.1)

6 (1.9)

8. Helped to set specific goals to improve my eating or exercise***

1.0 (2)

334.0

109 (48.9)

25 (11.2)

41 (18.4)

20 (9.0)

28 (12.6)

0 (0)

228.5

278 (86.1)

19 (5.9)

14 (4.3)

9 (2.8)

3 (0.9)

9. Given a copy of my treatment/medicine plan***

4.0 (3)

333.7

45 (20.2)

14 (6.3)

23 (10.3)

27 (12.1)

114 (51.1)

0 (3)

230.6

172 (53.3)

18 (5.6)

24 (7.4)

31 (9.6)

78 (24.1)

10. Encouraged to go to a specific group or class to help me cope with my chronic illness***

0 (2)

324.7

137 (61.4)

16 (7.2)

22 (9.9)

17 (7.6)

31 (13.9)

0 (0)

238.2

298 (92.3)

11 (3.4)

5 (1.5)

4 (1.2)

5 (1.5)

11. Asked questions, either directly or on a survey, about my health habits***

0 (2)

325.5

117 (52.5)

26 (11.7)

26 (11.7)

21 (9.4)

33 (14.8)

0 (0)

235

274 (84.8)

17 (5.3)

14 (4.3)

9 (2.8)

9 (2.8)

12. Sure that my pharmacists thought about my values and my traditions when they recommended treatments to me***

2.0 (4)

345.4

77 (34.5)

15 (6.7)

27 (12.1)

33 (14.8)

71 (31.8)

0 (1)

223.9

232 (71.8)

20 (6.2)

38 (11.8)

16 (5.0)

17 (5.3)

13. Helped to make a treatment/medicine plan that I could do in my daily life***

2.0 (3)

338.1

89 (39.9)

19 (8.5)

31 (13.9)

33 (14.8)

51 (22.9)

0 (0)

224.3

248 (77.7)

24 (7.5)

23 (7.2)

10 (3.1)

14 (4.4)

14. Helped to plan ahead so I could take care of my illness even in hard times***

1.0 (3)

328.1

101 (45.3)

18 (8.1)

36 (16.1)

21 (9.4)

47 (21.1)

0 (0)

230.6

252 (78.0)

25 (7.7)

20 (6.5)

10 (3.1)

15 (4.6)

15. Asked how my chronic illness affects my life***

1.0 (3)

331.1

111 (49.8)

22 (9.9)

30 (13.5)

25 (11.2)

35 (15.7)

0 (0)

232.7

271 (83.9)

18 (5.6)

12 (3.7)

14 (4.3)

8 (2.5)

16. Contacted after a visit to see how things were going***

0 (3)

332.5

112 (50.2)

25 (11.2)

27 (12.1)

26 (11.7)

33 (14.8)

0 (0)

232.8

275 (85.1)

17 (5.3)

13 (4.0)

11 (3.4)

7 (2.2)

17. Encouraged to attend programs in the community that could help me***

0 (2)

320.3

137 (61.4)

21 (9.4)

24 (10.8)

16 (7.2)

25 (11.2)

0 (0)

238.6

293 (90.7)

15 (4.6)

7 (2.2)

5 (1.5)

3 (0.9)

18. Referred or encouraged to talk with a dietician, health educator, or counselor***

0 (2)

318.2

132 (59.2)

18 (8.1)

24 (10.8)

18 (8.1)

31 (13.9)

0 (0)

242.7

275 (85.1)

18 (5.6)

14 (4.3)

9 (2.8)

7 (2.2)

19. Told how my visits with other types of health care providers, like doctors and nurse practitioners, helped my treatment***

0 (3)

325.9

117 (52.5)

22 (9.9)

28 (12.6)

21 (9.4)

35 (15.7)

0 (0)

234.0

272 (84.2)

24 (7.4)

13 (4.0)

9 (2.8)

5 (1.5)

20. Asked how my visits with other health care providers were going***

0 (3)

323.9

117 (52.5)

21 (9.4)

28 (12.6)

21 (9.4)

36 (16.1)

0 (0)

234.2

269 (83.3)

19 (5.9)

13 (4.0)

14 (4.3)

8 (2.5)

  1. Abbreviations: CP-PACIC Community Pharmacy-Patient Assessment of Chronic Illness Care, IQR interquartile range
  2. *** p ≤ 0.001; ** p ≤ 0.01; * p < 0 .05
  3. a Group differences computed via Mann–Whitney U tests