Fig. 2From: Correction to: Evaluating caregivers’ service quality perceptions: impact-range performance and asymmetry analysesImpact-asymmetry analysis (IAA) grid. Attributes were categorized as delighters (12,14,15,18), satisfiers (2,11), hybrid (17), dissatisfiers (1,3,4,6,9,13,16), and frustrators (5,7,8,10,19,20) based on three levels of impact scores (high, medium, and low)Back to article page