Table 2 Examples of successful collaborations with the superintendent
Collaboration | Illustrative Quote |
|---|---|
Providing favours | “Like often they’ll like help when I ask them, you know, ‘can you help to…I know this isn’t something you’re supposed to do but can you help to remove something from this unit’ or, you know.” (SP6, Social Worker) |
Facilitating access to units | “My client was discharged from the hospital, not able to find their [substitute decision maker], so my director escalated to the supervisor in the area to get the superintendent after workhours, at 8:00 pm, to open the door for my client to be home.” (SP32, Service Navigator/Coordinator) |
Identifying tenants who need supports | “They will come and say ‘listen, I think you need to go and take a look to 714, because I think they need some support there.’ And we will go together.” (SP54, Supportive Housing Nurse) |
Helping tenants access services | “I had as recently as last week the super[intendent] agreed to take the person from their unit to the lobby so they could get wheel trans for hemodialysis three times a week, and ensure that once they come back, they can get back up to their unit. So that was very engaging.” (SP35, Service Navigator/Coordinator) |